Food Runner Quiz #1 Flashcards
What is our address and phone number?
615 J St. 92101 San Diego, CA
(619) 717 - 6992
Where is the Home Office location (city, state)?
Costa Mesa, CA
3185 Airway Ave
Unit J
Costa Mesa, CA 92626
What does Guest First mean?
Make sure the guest have a great experience and do whatever it takes to make sure they leave happy and look forward to coming back, just as you would do in your own home, for your Guests.
What is KWS? And why do we have it?
K____ W____ S____
Means
KINGS WAY of SERVICE
Means: We consistently provide a unique and special dining experience for every single one of our Guests.
Fill in the definitions for the following terms:
a. Teamwork:
b. Service Path:
c. Head on a Swivel:
d. Every Guest is your Guest:
e. Overlapping:
f. Marking:
a. Teamwork: Providing unsolicited help to fellow crewmembers. Less me and more we.
b. Service Path: A path that is followed during your shift that allows us to provide great service and teamwork to our Guests.
c. Head on a Swivel: Paying attention to everything around you in your service path and addressing any service opportunities you may see.
d. Every Guest is your Guest: Every table is your responsibility, not just those seated in your station.
e. Overlapping: Working outside your group to assist others. “One house, One Team”.
f. Marking: Prepare the table for the next course. Resetting silverware before the next course has arrived.
The Guest must be greeted within _____ minute(s) of being seated by the Front Desk.
The Guest must be greeted within 1 minute(s) of being seated by the Front Desk.
What is a Lure and what cue does it give a server?
a. A Lure is ___________________________________
b. If it’s flat it means __________________________
c. If it’s tented it means _______________________
d. If it’s removed, it means____________________
What is a Lure and what cue does it give a server?
a. A Lure is a sheet the host drops at the corner of the table closest to the kitchen, to let us know if a table has placed a cocktail order.
b. If it’s flat it means the guests have not been greeted by a server.
c. If it’s tented it means a server that is not the primary server has taken the Guests’ drink order.
d. If it’s removed, it means the Guests have placed their drink order with the primary server.
Fill in the positions with the corresponding names:
CEO/ Chairman of the Board:
COO/ President:
VP of Operations:
Culinary Director:
Beverage Director:
Regional Beverage Manager:
Director of Operations:
Regional Culinary Manager:
Regional Service Manager:
CEO/ Chairman of the Board: Sam King
COO/ President: Dede Commans
VP of Operations: Heath Bumgardner
Culinary Director: Eduardo Albarran
Beverage Director: Kevin Felker
Regional Beverage Manager: Goose
Director of Operations: Sean Renard
Regional Culinary Manager: Douglas Farnsworth
Regional Service Manager: Trevor Vangorkum
What is the concept of Watergrill?
Easy place to enjoy great seafood.
What are the 4 sections that are highlighted in our menu tour?
a. Raw Bar/Shellfish Platters
b. Live in Tank
c. Whole Fish Program
d. First in Season
What are the 3 sections that are highlight in our drink tour?
a. Cocktails
b. Beers
c. Wine by the Glass
What brand of coffee do we offer? What type of coffee service style is it?
a. Brand: Fonte
b. Style: French Press
What type of bottle water do we offer, and what brand?
a. Flat Brand: Agua Panna
b. Sparkling Brand: San Pellegrino
Name all the Signature Restaurants and Locations? (11 of them)
- Watergrill, SD
- Watergrill, Santa Monica
- Watergrill, Los Angeles
- Watergrill, South Coast Plaza
- Watergrill, Denver
- Watergrill, Bellevue
- Watergrill, Las Vegas
- Pier Burger
- 555 East Steakhouse
- Lou & Mickey’s
- Kings Fish House
- Meat on Ocean
What bread do we offer and when is it presented to our Guests?
a. Type:
b. Delivered after:
a. Type: Sourdough
b. Delivered after: water has been poured
