Funeral Service Management

Question 1

Total quality management/TQM

Answer 1

The efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved

Question 2

Third party merchandise sales

Answer 2

In the funeral service context, sales of funeral merchandise to consumers buy sellers other than a funeral home

Question 3

Standards of care

Answer 3

Specific procedures, to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral Director would follow under the same or similar circumstances

Question 4

Planning

Answer 4

The process of setting performance objectives, and determining what action should be taken to accomplish them

Question 5

Organizing

Answer 5

The process of assigning tasks, allocating, resources, and coordinating the activities of individuals and groups to implement plans

Question 6

Office management

Answer 6

The administration and supervision of office duties, functions and equipment

Question 7

Objectives

Answer 7

Specific statement of ins, the achievement of which are to be completed within a specific time. Provide a quantitative and time framework for goals.

Question 8

Motivating

Answer 8

The process of energizing, channeling and sustaining people’s behavior

Question 9

Marketing management

Answer 9

The process of planning and executing, the development, pricing, promotion, and distribution of an organizations goods, and/or services

Question 10

Leadership

Answer 10

The process of inspiring others to work hard to accomplish important tasks

Question 11

Human resource management/personnel management

Answer 11

The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities, and in organizational climate, conducive to maximum efficiency and worker satisfaction

Question 12

Human relations

Answer 12

Motivating people, in organizations, to develop teamwork, which effectively fulfills their needs, and a Cheaves organizational objectives

Question 13

Goals

Answer 13

Broad statements about what an organization wants to achieve; developed in the strategic planning process, they form the basic plan or direction, toward which activities are to be focused on

Question 14

Funeral service management

Answer 14

The administration of a funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and financial management

Question 15

Financial management

Answer 15

The utilization and monitoring of assets, revenue, expenditures, and capital

Question 16

Facilities management

Answer 16

The monitoring and maintaining of the funeral home, physical plant, workplace and funeral equipment

Question 17

Ergonomics

Answer 17

Study of workplace design, the study of how a workplace and the equipment used there in can best be designed for comfort, efficiency, safety, and productivity

Question 18

Emergency

Answer 18

An unforeseen combination of circumstances that result in a need for immediate attention

Question 19

Disaster

Answer 19

A sudden misfortune, resulting in the loss of life and/or property

Question 20

Controlling/evaluating

Answer 20

The process of measuring organizational and individual performance with predetermined standards, or expected results

Question 21

Caveat venditor

Answer 21

Latin for let the seller beware. The commercial principle that the seller is responsible for the product and discourages selling goods of unreasonable quality.

Question 22

Caveat Emptor

Answer 22

Latin for let the buyer beware. Buyers risk: the commercial principle that the buyer is responsible for making sure that goods bought our of a reasonable quality, unless the seller is offering a guarantee of their quality.

Question 23

Business plan

Answer 23

A summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed

Question 24

After care/post funeral follow up

Answer 24

Services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and/or written contact that come after the funeral

Question 25

Advertising

Answer 25

The part of making the public aware of the services or commodities that a business has for sale

Question 26

Actuating/Directing,Leading

Answer 26

The process of guiding and/or supervising the activities of an organization to achieve plans and objectives