Professional Communication Skills

Question 1

Ambiguous

Answer 1

A disconfirming response with more than one meaning, leaving the other party, unsure of the responders position

Question 2

Articulation

Answer 2

The process correctly pronouncing all the necessary parts of a word

Question 3

Ambushing

Answer 3

A style in which the receiver listen carefully to gather information to use in an attack on the speaker

Question 4

Artifact

Answer 4

A simple object or ornament, representing significant cultural meaning

Question 5

Attending

Answer 5

The process of focusing on certain stimuli from the environment

Question 6

Channel

Answer 6

The medium through which a message passage from sender to receiver

Question 7

Climate

Answer 7

The emotional tone of a relationship as it is expressed in the messages that the partners send, and receive

Question 8

Communication

Answer 8

The process of human beings, responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world.

Question 9

Concise

Answer 9

To be clear and brief

Question 10

Connotation

Answer 10

The emotional associations of a term

Question 11

Consensus

Answer 11

Agreement between group members about a decision

Question 12

Credibility

Answer 12

The believability of a speaker or other source of information

Question 13

Chronemics

Answer 13

The study of how humans use and structure time

Question 14

Conversation, narcissist

Answer 14

One who turns the attention of the conversation to themselves

Question 15

Critical, listening

Answer 15

Listening in which the goal is to evaluate the quality or accuracy of the speakers remarks

Question 16

Debilitative apprehension

Answer 16

An intense level of anxiety about speaking before an audience resulting in poor performance

Question 17

Defensive, listening

Answer 17

Taking innocent comments as personal attacks

Question 18

Denotation

Answer 18

The objective, emotion-free, meaning of eternal term

Question 19

Emotional intelligence

Answer 19

Refers to an assortment of non-cognitive skills, capabilities, and competencies that influence a persons, ability to successfully cope with environmental demands and pressures

Question 20

Empathy

Answer 20

The ability to perceive another’s experience, and communicate that perception back to the person

Question 21

Empathetic, listening

Answer 21

Listening in which the goal is to help the speaker solve a problem

Question 22

Environment

Answer 22

Physical location and personal history surrounding the communication

Question 23

Equivocal terms

Answer 23

Words that have more than one dictionary meaning

Question 24

Euphemism

Answer 24

A pleasant time substitute it for a more direct, less pleasant turn

Question 25

Evaluative, listening

Answer 25

Listening in which the goal is to guide to quality or accuracy of speakers remarks

Question 26

Extemporaneous speech

Answer 26

A speech planned in advance, but presented in a direct conversational manner

Question 27

Facilitative apprehension

Answer 27

A moderate level of anxiety about speaking before an audience that helps improve the speakers performance

Question 28

Faulty assumption

Answer 28

Incorrect assumption that lead us to believe that we have heard the message before or that the message is to simple or two complex to understand

Question 29

Feedback

Answer 29

Discernible response of the receiver

Question 30

Haptics

Answer 30

How touch effects the communication process

Question 31

Impromptu

Answer 31

A speech given without preparation

Question 32

Informational, listening

Answer 32

Listening to understand another person or idea

Question 33

Insensitive, listening

Answer 33

The Ferrier, to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speakers words at face value

Question 34

Insulated, listening

Answer 34

A style in which the receiver ignores undesirable information

Question 35

Interpersonal communication

Answer 35

Communication in which the parties involved consider one another as unique individuals

Question 36

Intrapersonal communication

Answer 36

Communicating with oneself

Question 37

Jargon

Answer 37

Special words or expressions that are used by a particular profession or group, and are difficult for others to understand

Question 38

Kinesics

Answer 38

The study of body movement, gestures, and posture

Question 39

Manuscript speech

Answer 39

A speech that is red Word for Word from a prepared text

Question 40

Mass communication

Answer 40

The transmission of messages too large, usually widespread audiences be a broadcast means

Question 41

Memorized speech

Answer 41

A speech that is learned and delivered by, wrote without a written text

Question 42

Message

Answer 42

A speakers words and actions

Question 43

Message overload

Answer 43

Excessive written, or verbal information

Question 44

Monochronic

Answer 44

A nonverbal means of communication that emphasizes punctuality in beginning and completing a task

Question 45

Noise

Answer 45

A force that interferes with the process of communication

Question 46

Pitch

Answer 46

The highness or lowness of one’s voice

Question 47

Polychronic

Answer 47

A nonverbal means of communication that emphasizes flexibility in beginning and completing tasks

Question 48

Proxemics

Answer 48

The study of how people and animals use space

Question 49

Pseudolistening

Answer 49

Giving the appearance of listening

Question 50

Rate

Answer 50

The speed at which one speaks

Question 51

Receiver

Answer 51

Decodes the message

Question 52

Relative terms

Answer 52

Words that gain their meaning through comparison

Question 53

Selective listening

Answer 53

A listening style in which the receiver response only to messages that interest him or her

Question 54

Self-concept

Answer 54

The relatively stable set of perceptions, each individual hold of him or herself

Question 55

Self disclosure

Answer 55

The process of deliberately revealing information about oneself that is significant, and that would not normally be known by others

Question 56

Self-esteem

Answer 56

The degree of regard a person holds of himself

Question 57

Self fulfilling, prophecy

Answer 57

The prediction or expectation of an event that makes the outcome more likely to occur, then would otherwise

Question 58

Semantics

Answer 58

The study of meaning of words and phrases in language

Question 59

Sender

Answer 59

And cold and delivers the message

Question 60

Slang

Answer 60

A style of language that consists of words or phrases that are informal

Question 61

Soft skills

Answer 61

Personal attributes that enable someone to interact effectively in harmoniously with other people

Question 62

Syntax

Answer 62

The arrangement of words in a sentence

Question 63

Thematic

Answer 63

A complete sentence, describing the central idea of a speech, usually found in the first paragraph

Question 64

Tone

Answer 64

The quality of one’s voice

Question 65

Volume

Answer 65

The loudness of one’s voice