Handout 6 Flashcards
a serviced apartment or a serviced residence that offers self-contained units, which contain access to kitchen and laundry facilities
apartment hotel
allows apartment hotels to provide guests the experience of having a home with an added service of a hotel; therefore, this division handles all matters about room accommodation and maintenance.
Rooms Division
ensures that the standards of the apartment hotel remain consistent with its company philosophy, policies, and objectives.
Operations Management
This department plans, directs, and coordinates the daily operations of the apartment hotel.
Operations Management
handles the rooms’ or units’ cleanliness and maintenance.
Housekeeping
One of its responsibilities is to attend to the requests and complaints of the guests on either the maintenance and cleanliness of their rooms or units and facilities that they can use
Housekeeping
aids the guests’ check-in and check-out and deals with ad-hoc (impromptu) situations
Guest Service
takes care of the round the clock queries and concerns of the guests and reservation process from arrival registration to check out confirmation.
Reception and Reservations Department
maintains the physical condition of the apartment hotel amenities, central equipment, and systems used within the property.
Engineering
oversees the safety of the guests and apartment hotel.
Security
supports the apartment hotel in decision-making by collecting, analyzing, investigating, and reporting financial data to drive the profitability of the enterprise.
Finance
handles the deployment and development of the apartment hotel’s manpower.
Human Resource
includes food outlets that serve as tenants in the establishment.
Food and Beverage Division
