Handout 8

Question 1

are the largest and the most profitable source of revenue of the accommodation sector, especially hotels.

Answer 1

Accommodation rooms

Question 2

include meals and refreshments in accommodation enterprisesthat may be supplied to both non-residential and residential guests and substantial functions.

Answer 2

Food and beverage (F&B)

Question 3

play a vital role in the Meetings, Incentives, Conferences, Exhibitions (MICE).

Answer 3

Banquet and function rooms

Question 4

refers to ancillary services and rental and service concession arrangements that may be provided to guests outside firms operating in the hotel and other accommodations

Answer 4

Miscellaneous

Question 5

recreation services that are being offered by almost every accommodation enterprise, especially the big ones that fall under three stars to five stars.

Answer 5

Spa and fitness gym services

Question 6

nowadays are usually provided in every room. Not all types of accommodation offer this service for free, however, especially those located in a remote area

Answer 6

Telephone services

Question 7

either an in-house facility (any service or facility that is situated in the enterprise) or by arrangement with an outside laundry and dry-cleaning firm.

Answer 7

Laundry services

Question 8

a parking service that can either be a free or a paid service.

Answer 8

Valet service

Question 9

make tenants or concessionaires pay a rental fee if they want to operate within the vicinity of the establishment.

Answer 9

Rental and concession services

Question 10

from car rental and taxi services, theater services, and travel agencies are also considered another source of revenue of different accommodation establishments.

Answer 10

Commissions

Question 11

normally exchanged by hotels or other types of accommodation for guests at rates more favorable to them as a business than banks

Answer 11

Foreign currency

Question 12

also some of the recreation activities and facilities that guests may consider as part of their travel needs.

Answer 12

Casinos and gaming entertainment

Question 13

This means that the hotel and other accommodation establishments must have the ability to innovate and amaze their guests consistently.

Answer 13

The number of local hospitality hosts is increasing.

Question 14

This translates to requiring accommodation establishments to come up with better ways to understand the perspectives of the guests while considering themselves as a form of business.

Answer 14

The demands of the guests are ever-changing

Question 15

This refers to retaining one’s staff.

Answer 15

The workforce is challenging to be sustained

Question 16

As a business that provides people the place where they can stay, the room occupancy rate may rely heavily on seasonality.

Answer 16

The room occupancy rate varies from time to time

Question 17

Foodborne illnesses can jeopardize one’s brand.

Answer 17

The food and beverage (F&B) services may spread foodborne illnesses.

Question 18

This means that hotels and other accommodations may encounter credit menace.

Answer 18

The cash inflows are irregular.

Question 19

As a business, the price inflation of daily used products and other amenities must always be put into consideration.

Answer 19

The cost of daily consumables is continuously rising