Henry's 24th Must Knows Flashcards by Jonathan Emmanuel Cancio

Q

LEADER vs. MANAGER traits:

Administrator

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Organizer and Developer

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Risk taker

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Inspiration

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Thinks long term

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Asks “what” and “why”

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Challenges status quo

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Does the right thing

A

LEADER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Implementer

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Maintains control

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Thinks short term

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Asks “how” and “when”

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Watches bottom line

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Accepts status quo

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Is a good soldier

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

LEADER vs. MANAGER traits:

Does things right

A

MANAGER

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Basic Management Responsibilities (4):

A

Operations Management
Human Resource Management
Financial Management
Marketing Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Type of Basic Management Responsibility:

Quality assurance

A

-Operations Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Type of Basic Management Responsibility:

Policies and procedures

A

-Operations Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Type of Basic Management Responsibility:

Strategic planning

A

-Operations Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Type of Basic Management Responsibility:

Benchmarking

A

-Operations Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Type of Basic Management Responsibility:

Productivity assessment

A

-Operations Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Type of Basic Management Responsibility:

Legislation/regulations/HIPAA compliance

A

-Operations Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Type of Basic Management Responsibility:

Medicolegal concerns

A

-Operations Management

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Type of Basic Management Responsibility: Continuing education

-Operations Management

Type of Basic Management Responsibility: Staff meetings

-Operations Management

Type of Basic Management Responsibility: Job Descriptions

-Human Resource Management

Type of Basic Management Responsibility: Recruitment and staffing

-Human Resource Management

Type of Basic Management Responsibility: Orientation

-Human Resource Management

Type of Basic Management Responsibility: Competency assessment

-Human Resource Management

Type of Basic Management Responsibility: Personnel records

-Human Resource Management

Type of Basic Management Responsibility: Performance evaluation/appraisals

-Human Resource Management

Type of Basic Management Responsibility: Discipline and dismissal

-Human Resource Management

Type of Basic Management Responsibility: Departmental budgets

-Financial Management

Type of Basic Management Responsibility: Billing

-Financial Management

Type of Basic Management Responsibility: CPT coding

-Financial Management

Type of Basic Management Responsibility: ICD-10 coding

-Financial Management

Type of Basic Management Responsibility: Compliance regulations

-Financial Management

Type of Basic Management Responsibility: Test cost analysis

-Financial Management

Type of Basic Management Responsibility: Fee schedule maintenance

-Financial Management

Type of Basic Management Responsibility: Customer service

-Marketing Management

Type of Basic Management Responsibility: Outreach marketing

-Marketing Management

Type of Basic Management Responsibility: Advertising

-Marketing Management

Type of Basic Management Responsibility: Website development

-Marketing Management

Type of Basic Management Responsibility: Client education

-Marketing Management

Quality Management: Traditional vs. TQM Thinking Acceptable quality

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Department focused

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Quality as expense

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Defects by workers

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Management-controlled worker

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Status quo

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Manage by intuition

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Intangible quality

Traditional thinking

Quality Management: Traditional vs. TQM Thinking "We" versus "They" relationship

Traditional thinking

Quality Management: Traditional vs. TQM Thinking End-process focus

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Reactive systems

Traditional thinking

Quality Management: Traditional vs. TQM Thinking Error-free quality

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Organization focused

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Quality as means to lower costs

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Defects by system

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Empowered worker

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Continuous quality improvement

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Manage by fact

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Quality defined

TQM Thinking

Quality Management: Traditional vs. TQM Thinking "Us" relationship

TQM Thinking

Quality Management: Traditional vs. TQM Thinking System process focus

TQM Thinking

Quality Management: Traditional vs. TQM Thinking Proactive systems

TQM Thinking

Six Sigma Step

DMAIC - Define - Measure - Analyze - Improve - Control

Laboratory Hazard Prevention Strategies (4):

- Work practice controls - Engineering controls - Personal protective equipment (PPE) - Emergency equipment

Laboratory Hazard Prevention Strategies: general procedures/ policies that mandate measures to reduce or eliminate exposure to hazard

-Work practice controls

Laboratory Hazard Prevention Strategies: safety features built into the overall design of a product

-Engineering controls

Laboratory Hazard Prevention Strategies: barriers that physically separate the user from a hazard

-PPE

Tests affected by Diurnal variation, Posture, and Stress: Peaks 4-6 am; lowest 8 pm–12 am; 50% lower at 8 pm than at 8 am

Cortisol

Tests affected by Diurnal variation, Posture, and Stress: Increased/Higher with Stress (3)

- Cortisol - ACTH - Prolactin

Tests affected by Diurnal variation, Posture, and Stress: Lower at night (4)

- ACTH - Plasma Renin activity - Aldosterone - Insulin

Tests affected by Diurnal variation, Posture, and Stress: Higher standing than supine

Plasma Renin activity

Tests affected by Diurnal variation, Posture, and Stress: Higher in afternoon and evening (2)

- GH | - Acid phosphatase

Tests affected by Diurnal variation, Posture, and Stress Increases with exercise

Thyroxine

Tests affected by Diurnal variation, Posture, and Stress higher levels at 4 and 8 am and at 8 and 10 pm

Prolactin

Tests affected by Diurnal variation, Posture, and Stress: Peaks early to late morning; decreases up to 30% during the day

Iron

Tests affected by Diurnal variation, Posture, and Stress: 4% decrease supine

Calcium

Tube/Stopper Color Anticoagulant/Additive - NONE Specimen Type/Use - Serum/chemistry and serology MOA - N/A

Red (glass)

Tube/Stopper Color Anticoagulant/Additive - Clot activator Specimen Type/Use - Serum/chemistry and serology MOA - Silica clot activator

Red (plastic/Hemograd)

Tube/Stopper Color Anticoagulant/Additive - K3EDTA in liquid form Specimen Type/Use - Whole blood/Hematology MOA - Chelates (binds) calcium

Lavender (glass)

Tube/Stopper Color Anticoagulant/Additive - K2EDTA/spray-dried Specimen Type/Use - Whole blood/Hematology MOA - Chelates (binds) calcium

Lavender (plastic)

Tube/Stopper Color Anticoagulant/Additive - Spray-dried K2EDTA Specimen Type/Use - Whole blood/blood bank and molecular diagnostics MOA - Chelates (binds) calcium

Pink

Tube/Stopper Color Anticoagulant/Additive - EDTA and gel Specimen Type/Use - Plasma/molecular diagnostics MOA - Chelates (binds) calcium

White

Tube/Stopper Color Anticoagulant/Additive - Sodium citrate Specimen Type/Use - Plasma/coagulation MOA - Chelates (binds) calcium

Light blue

Tube/Stopper Color Anticoagulant/Additive - Thrombin and soybean trypsin inhibitor Specimen Type/Use - Plasma/coagulation MOA - Fibrin degradation products

Light blue

Tube/Stopper Color Anticoagulant/Additive - Sodium citrate Specimen Type/Use - Plasma/sed rates-hematology MOA - Chelates (binds) calcium

Black

Tube/Stopper Color Anticoagulant/Additive - Lithium heparin and gel Specimen Type/Use - Plasma/chemistry MOA - Inhibits thrombin formation

Light green/black

Tube/Stopper Color Anticoagulant/Additive - Sodium heparin, lithium heparin Specimen Type/Use - Plasma/chemistry MOA - Inhibits thrombin formation

Green

Tube/Stopper Color Anticoagulant/Additive - Sodium heparin, K2EDTA Specimen Type/Use - Plasma/chemistry/toxicology MOA - Heparin inhibits thrombin formation Na2EDTA binds calcium

Royal blue

Tube/Stopper Color Anticoagulant/Additive - Sodium fluoride/potassium oxalate Specimen Type/Use - Plasma/glucose testing MOA - Inhibits glycolysis

Gray

Tube/Stopper Color Anticoagulant/Additive - Sterile containing sodium polyane- tholesulfonate Specimen Type/Use - Serum/microbiology culture MOA - Aids in bacterial recovery by inhibit- ing complement, phagocytes, and certain antibiotics

Yellow

Tube/Stopper Color Anticoagulant/Additive - Acid citrate dextrose Specimen Type/Use - Plasma/blood bank, HLA phenotyping, and paternity testing MOA - WBC preservative

Yellow

Tube/Stopper Color Anticoagulant/Additive - Sodium heparin Specimen Type/Use - Plasma/lead testing MOA - Inhibits thrombin formation

Tan (glass)

Tube/Stopper Color Anticoagulant/Additive - K2EDTA Specimen Type/Use - Plasma/lead testing MOA - Chelates (binds) calcium

Tan (plastic)

Tube/Stopper Color Anticoagulant/Additive - Thrombin Specimen Type/Use - Serum/chemistry MOA - Clot activator

Yellow/gray and orange

Tube/Stopper Color Anticoagulant/Additive - Clot activator separation gel Specimen Type/Use - Serum/chemistry MOA - Silica clot activator

Red/gray and gold