Hospitality/ the golden Rules of Hospitality Flashcards
(22 cards)
Always make guests feel____. Greet guests as they _____ in the dining room while they are dining. _____ them as the leave.
Welcome
Arrive
Thank
Make a _______.
Make guests feel _____ and _______.
Connection
Appreciated/ important
_______ guests as you move through the restaurant.
Acknowledge
You should make _____ _____.
Eye contact
Be _____ and ______.
Friendly and smile
______ in conversation.
Engage
Help guest by being a good
Listener
Help guest by asking if
They found what they were looking for
Help guest by ______ their questions
Answering
To make guest feel special and important we should ______ guests as they arrive
Greet
To make guest feel special and important we should follow the ____ft rule
5
To make guest feel special and important we should be friendly and ______ ______ ______
Make eye contact
To make guest feel special and important we should _____ in conversation
Engage
To make guest feel special and important we should ______ the guests for visiting
Thank
Guest are offered beverage refills: we should know
What our guests are drinking
Guests are offered beverage refills: we should offer a refill when
Glass is half empty
When guest experience quality food there should be _______ and variety
Abundance
When guest experience quality food hot food should be ______ and cold food should be ______.
Hot and cold
When guest experience quality food there should be ______ and ______ pans.
Fresh and full
When guest dine in a clean restaurant there should be _____ and _____ tables
Clean and bussed
When guests dine in a clean restaurant the restrooms should
Be clean
When guests dine in a clean restaurant bars areas and floors should
Be clean
