Internal Environemnt Of LSOs

Question 0

Management hierarchy

Answer 0

The arrangement that provides increasing authority at higher levels of the hierarchy.

Question 1

Management structure

Answer 1

The term used to describe the ways in which the parts of the organisation (management, employees and resources) are formally arranged to achieve objectives

Question 2

Chain of command

Answer 2

A system that determines responsibility, supervision and accountability of members of the organisation.

Question 3

Unity of command

Answer 3

States that each employees which in an orangish toon must report to only one supervisor.

Question 4

Slam of control

Answer 4

Refers to the number of people for whom a manager is directly responsible.

Question 5

Functional structure

Answer 5

Involves grouping employees together according to the tasks or jobs they will perform.

Question 6

Divisional structure

Answer 6

Groups employees together according to divisor that may be geographical, or customer, product, or process focused.

Question 7

Matrix structure

Answer 7

Involves bringing together specialists from different parts of the organisation to solve specific problems it to undertake specific projects in teams.

Question 8

Corporate culture

Answer 8

Refers to the values, ideas, expectations and beliefs shared by members of the organisation.

Question 9

Planning

Answer 9

The process of setting objectives and deciding on the methods to achieve them.

Question 10

Strategic planning

Answer 10

Long term
2-5 years
Involves Snr management

Question 11

Tactical planning

Answer 11

Flexible, adaptable
Medium term
1-2 years
Middle management team

Question 12

Operational planning

Answer 12

Provides specific details about the way in which the organisation will operate in the short term.
Daily - 1 year
Frontline management team

Question 13

SWOT analysis

Answer 13

Involves the identification and analysis of the internal strengths and weaknesses of the organisation and the opportunities in and threats from the external environment.

Question 14

Organising

Answer 14

The process of arranging resources and tasks to achieve objectives.

Question 15

Leading

Answer 15

The process of influencing and motivating people to work towards the achievement of the organisations objectives.

Question 16

Controlling

Answer 16

The process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved.

Question 17

Management style

Answer 17

Refers to the behaviour and attitude of the manger.

Question 18

Autocratic management style

Answer 18

One where the manager tells staff what decisions have been made.

Question 19

Persuasive management style

Answer 19

One where the manager attempts to sell the decisions made.

Question 20

Consultative management style

Answer 20

One where the manger discusses with employees before making decisions.

Question 21

Participative management style

Answer 21

One where the manager unites with staff to make decisions together.

Question 22

Lassiez-faire management style

Answer 22

One where the employees assume total responsibility for, and control of, workplace operations.

Question 23

Contingency/situational management approach/theory

Answer 23

Stresses the need for flexibility and the adaptation of management styles to suit the situation.

Question 24

Policy

Answer 24

A set of broad guidelines to be followed by all employees when dealing with important areas of decision making.

Question 25

Procedure

Answer 25

A series of actions enabling a policy to be put into practice.

Question 26

Communication

Answer 26

Involves the ability to transfer information from a sender to a receiver, and to listen to feedback.

Question 27

Delegation

Answer 27

The transfer of authority and responsibility from a manager to an employee to carry out specific activities.

Question 28

Negotiation

Answer 28

Skill that involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.

Question 29

Problem solving

Answer 29

A broad set of activities involved in searching for, identifying and implementing a course of action to correct an unworkable situation.

Question 30

Technical skills

Answer 30

Involve the ability to perform task in a specific field.

Question 31

Time management

Answer 31

Involves that ability to prioritise tasks, set deadlines, review progress and delegate.

Question 32

Emotional intelligence

Answer 32

The skill of identifying, assessing, and managing the emotions of staff and others.

Question 33

Stress management

Answer 33

Involves the ability to handle the levels of anxiety and strain that develop in employees.

Question 34

To empower

Answer 34

To include employees fully in the decision making process, provide them with autonomy, and give them necessary trust, training and development, and reward them to enable them to work as a team.