L1

Question 1

A person who is under medical care or treatment.

Answer 1

Patient

Question 2

A sick, injured, wounded, or other person requiring medical and/or dental care or treatment.

Answer 2

Patient

Question 3

The services rendered by members of the health profession and non-professionals under their supervision for the patient’s benefit. (From Dorland, 28th ed, p269)

Answer 3

Patient Care

Question 4

To provide safety for the patient and for those who work with patients in the radiology department.

Answer 4

patient care and management

Question 5

Quality radiographic techniques must include patient-handling tasks that are necessary to prevent
injury, the spread of diseases, and other hazardous complications.

Answer 5

patient care and management

Question 6

This delineates the rights of the patient as a consumer of healthcare

Answer 6

Patient’s Rights

Question 7

Care of patients by a multidisciplinary team is usually organized under the leadership of a physician; each member of the team has specific responsibilities and the whole team contributes to the care of the patient.

Answer 7

PATIENT CARE TEAM

Question 8

PATIENT IDENTIFICATION

Answer 8

• Wristband
• Patient’s chart
• Communication

Question 9

Useful for repeated checking and review order to prevent automated multiplication of a computer error. Educate patients on the importance and relevance of correct patient identification.

Answer 9

PATIENT IDENTIFICATION

Question 10

DIFFERENT TYPES OF PATIENT

Answer 10

1. SERIOUSLY ILL AND TRAUMATIZED PATIENTS
2. VISUALLY IMPAIRED PATIENTS
3. SPEECH AND HEARING IMPAIRED PATIENTS
4. NONENGLISHSPEAKING PATIENTS
   5 . MENTALLY IMPAIRED PATIENTS
5. INPATIENT
6. OUTPATIENT

Question 11

These patients may act differently than other patients because of pain, stress, or anxiety.

Answer 11

SERIOUSLY ILL AND TRAUMATIZED PATIENTS

Question 12

A blind patient has decreased vision without glasses, or an optically injured patient needs special
attention.

Answer 12

VISUALLY IMPAIRED PATIENTS

Question 13

Patients who are deaf or have impaired hearing also require special attention. Those who can read permit the primary means of communication to be in writing. Do not insult the patient’s intelligence by attempting to simplify terminology.

Answer 13

SPEECH AND HEARING IMPAIRED PATIENTS

Question 14

• Use pictures, synthetic body models, and demonstrations with actual equipment to get your message across.
• Use simulations to show what you are trying to communicate.
• Use audiotapes made in the language(s) of your patient.
• Requires a thorough knowledge of equipment and immobilization techniques as well as
interaction skills.

Answer 14

NONENGLISHSPEAKING PATIENTS

Question 15

Requires a thorough knowledge of equipment and immobilization techniques as well as interaction
skills.

Answer 15

MENTALLY IMPAIRED PATIENTS

Question 16

Someone who has been admitted to the hospital for diagnostic studies and treatment.

Answer 16

INPATIENT

Question 17

Someone who has come to the hospital or outpatient center for diagnostic testing or treatment but does not occupy a bed overnight.

Answer 17

OUTPATIENT

Question 18

is a constantly changing process made up of spoken and unspoken messages
that go from the sender to the receiver.

Answer 18

Communication

Question 19

• Includes written or spoken words.
• An effective exchange of information, ideas, and feelings to achieve desirable
interpersonal relationships will be beneficial to the client’s growth toward healthy living (Nkeng, 2009).

Answer 19

PATIENT COMMUNICATION

Question 19

Six Components of Communication

Answer 19

1. Message
2. Sender
3. Channel
4. Receiver
5. Referent or Stimulus
6. Feedback

Question 20

the information that is sent by a sender.

Answer 20

Message

Question 21

(source, encoder) the person who initiates the interpersonal communication or message.

Answer 21

Sender

Question 22

( vehicle ) -means of conveying messages through visual, auditory, and tactile senses

Answer 22

Channel

Question 23

(also called decoder) the person to whom the communication is sent.

Answer 23

Receiver

Question 24

motivates a person to communicate with one another, it may be an object emotion, idea, or act.

Answer 24

Referent or stimulus

Question 25

helps to reveal the meaning of the message received. It is necessary to obtain to be certain that the transmitted message has been correctly received.

Answer 25

Feedback

Question 26

Becoming a Successful Communicator?

Answer 26

• All members of the healthcare team must learn to communicate, effectively, and therapeutically with their patients. • Requires developing skills in listening, observing, speaking, and writing. • Any problem of communication, whether major or minor has an impact on the patient’s health care. • Health care is centered on communication. Radiologic Technologists receive, interpret, carry out, and give directions.

Question 27

is the verbal and nonverbal exchange of information between two or more people that is satisfactorily received and acted upon by all parties.

Answer 27

Effective communication

Question 28

Transmission of messages without the use of words.

Answer 28

Nonverbal Communication

Question 29

• Communication includes actions, gestures, body movements, or facial expressions. • Gestures impart meanings that are more powerful than words.

Answer 29

Nonverbal Communication

Question 30

3 NON VERBAL BEHAVIORS

Answer 30

1. Eye contact 2. Touching 3. Appearance

Question 31

an expression of interest, concern, and honesty

Answer 31

Eye contact

Question 32

firm and gentle, reassure the patient that you are both capable and caring

Answer 32

Touching

Question 33

professional image, surroundings

Answer 33

Appearance

Question 34

11 THERAPEUTIC COMMUNICATION TECHNIQUES

Answer 34

1. Establishing Communication guidelines 2. Reducing Distance 3. Listening 4. Using Silence 5. Responding to Underlying Message 6. Restating the Main Idea 7. Reflecting on the MAIN IDEA 8. Seeking and Providing Clarification 9. Making Observations 10. Exploring 11. Validating

Question 35

• Introducing oneself to the patient • Explaining the examination or treatment to be performed. • Explaining what is expected of the patient and what the patient can expect from the imaging staff. • Delivery of instructions to the patient should be clear, concise, and non-threatening in manner.

Answer 35

Establishing Communication guidelines

Question 36

• The physical distance between the RT and the patient should be reduced. • The patient must be faced directly, and eye contact when speaking and being spoken to • Crossing arms or legs during communication conveys a lack of receptiveness. • Physical barriers or a noisy environment should be avoided. • Performance of other tasks while speaking to the patient indicates disinterest in the patient.

Answer 36

Reducing Distance

Question 37

• ______ therapeutically is vital. • Assume a non-judgmental attitude as one is listening to one’s patient. • The goal is to gather accurate information and understand the feeling and meaning of the message the patient is trying to convey.

Answer 37

Listening

Question 38

• ______ gives the patient a chance to arrange his thoughts and consider what he wants to say. • These periods will also allow the RT to assess the patient’s nonverbal communication as well as his or her own.

Answer 38

Using Silence

Question 39

When a patient expresses a feeling of frustration, anger, joy, or relief, it is helpful if there is a response that lets him know that his or her feelings about the situation have been understood.

Answer 39

Responding to Underlying Message

Question 40

•_______ expressed by your patient is a useful communication technique. • It validates the radiographer’s interpretation of the message and informs the patient that he or she is being heard.

Answer 40

Restating the Main Idea

Question 41

• ______ that he stated is another useful communication technique. • It keeps the patient as the focus of the communication and allows the patient to explore his feelings about the matter. The RT in this instance helps the patient to make his own decision.

Answer 41

Reflecting on the MAIN IDEA

Question 42

• It indicates to the patient that the RT is listening to what is being said but is not sure he has fully understood the message. • RT should simply state that he has not clearly heard the message.

Answer 42

Seeking and Providing Clarification

Question 43

The radiographer must direct questions relating to the problems of the patient.

Answer 43

Exploring

Question 44

________ the perceived feeling of another person.

Answer 44

Making Observations

Question 45

When speaking to a patient, the radiographer may wish to verify what the patient has reported.

Answer 45

Validating

Question 46

To be certain that the transmitted message has been correctly received, it is necessary to obtain ________

Answer 46

FEEDBACK

Question 47

• If the patient understands the message, he or she will respond in the manner anticipated. If the patient does not respond correctly, it is the radiographer’s responsibility to restate the message in a manner that is understood.

Answer 47

Feedback

Question 48

Instruction to Patient: • Detailed description of the preparation necessary for the procedure or examination. • Description of the purpose and the mechanics of the procedure and what will be expected of the patient. • The approximate amount of time the procedure will take. • An explanation of any unusual equipment that will be used during the examination. • Follow-up care is necessary when the procedure or examination is complete.

Answer 48

PATIENT EDUCATION

Question 49

Six Areas of Human Cultural Diversity:

Answer 49

1. Communication 2. Space 3. Time 4. Environmental Control 5. Biological Variations 6. Social Organization

Question 50

the ability to convey and receive information

Answer 50

Communication

Question 51

proximity to personal boundaries and comfort level (eye contact, distance, and touch practices)

Answer 51

Space

Question 52

indefinite, unlimited duration in which things are considered happening (e.g. past, present, future)

Answer 52

Time

Question 53

ability of people to control nature (differences in health practices and definitions of health and illness

Answer 53

Environmental Control

Question 54

ethical or racially related differences in body structure and physical characteristics.

Answer 54

Biological Variations

Question 55

patterns of behavior related to cultures learned through the process of enculturation

Answer 55

Social Organizations

Question 56

As the profession of radiologic technology expands its scope of practice, the RT’s vulnerability for being held legally responsible when an injury occurs in the work area increases.

Answer 56

Legal Responsibilities

Question 57

Litigation in which RT is implicated is occurring more frequently. Patient injury while receiving diagnostic imaging procedures involves the physician in charge of the patient, the radiographer assigned to the procedure, and other personnel and administrators who may be directly or indirectly involved in the case.

Answer 57

Legal Responsibilities

Question 58

Patient falls in the diagnostic imaging department and errors in medication administration are two of the most common causes of litigation.

Answer 58

Legal Responsibilities