Leading the Team Flashcards
Identify different elements of a basic communication model.
- sender
- written
- receiver
- feedback
- encoding and decoding
- verbal
- sender
- receiver
- feedback
- encoding and decoding
Identify stages of the Dreyfus model for personal development.
- advanced expert
- expert
- competent
- novice
- advanced beginner
- beginner
- proficient
novice, advanced beginner, competent, proficient, expert
What are model behaviors of a servant leader?
- honest
- directing
- inspiring
- commanding
- competent
- forward-looking
honest, inspiring, competent, forward-looking
How many communication channels can exist in a team of 12 people?
n*(n-1)/2
12x11/2
66
What are the characteristics of high performing teams?
- trust
- self-organizing
- need directions
- focused on individual performance
- problem solving
- ownership of decisions
trust, self-organizing, problem solving, ownership of decisions
Identify motivational theories that leaders can use for motivating teams and individuals.
- Fiedler’s expectancy theory
- Vroom’s contingency theorgy
- Maslow’s hierarchy of needs
- Mcclelland’s needs theory
- Herzberg’s theory of hygiene
- Mcgregor’s X and Y theory
- Maslow’s hierarchy of needs
- Mcclelland’s needs theory
- Herzberg’s theory of hygiene
- Mcgregor’s X and Y theory
Identify elements of the SMART criteria for goal setting.
- results oriented
- specific
- approved
- attainable
- measurable
- timely
- reliable
specific, measurable, attainable, results oriented, timely
What are some ways project leaders can improve team performance?
- recognizing individual contributions
- identifying problems quickly
- setting performance and technical expectation benchmarks
- focusing solely on team skills, and not on individual abilities
- making decisions for the team
- recognizing individual contributions
- identifying problems quickly
- setting performance and technical expectation benchmarks
What are some guidelines for providing feedback to team members?
- be specific
- do it often
- only give positive feedback in person
- wait for big successes
- praise immediately
- be sincere
- be specific
- do it often
- praise immediately
- be sincere
Identify the duties of a servant leader in a team.
- safeguarding from interruptions
- providing essential resources
- driving the team
- making decisions for the team
- removing obstacles
- communicating the product vision
- safeguarding from interruptions
- providing essential resources
- removing obstacles
- communicating the product vision
What are key factors considered in communication?
- stakeholder information needs
- frequency of communication
- target audience
- organizational structure
- project scope
- stakeholder information needs
- frequency of communication
- target audience
What are considerations in selecting the right technology for communication?
- internal or external
- sensitivity of information
- vertical or horizontal
- ease of use
- availability of technology
- urgency of message
- project environment
- sensitivity of information
- ease of use
- availability of technology
- urgency of message
- project environment
What are some methods for encouraging team performance?
- creating team-building opportunities
- encouraging collaborative decision making
- involving experts in problem solving
- encouraging personal competition within team
- improving skills and technical competencies
- developing trust among team members
- creating team-building opportunities
- encouraging collaborative decision making
- improving skills and technical competencies
- developing trust among team members
Maslow’s Hierarchy of Needs has five stages - what are they?
Physiological (air, water, food, clothing)
safety (shelter and financial security)
social (love, affection, and friends)
esteem (accomplishment, respect, and appreciation)
self-actualization (growth and learning)
Identify the 5 stages of the Tuckman ladder model for team development.
- monitoring
- norming
- performing
- forming
- following
- storming
- adjourning
norming, performing, forming, storming, adjourning
