lecture 12 Flashcards
what is a virtual organization?
a company where employees work a big part of their time in a virtual environment instead of seeing each other in real life
what is virtualization?
a larger and larger part of the organization does not longer belong to the physical offline part of the organization but is either outsourced or online
what 3 steps does the virtualization process have?
- task unit > within a task unit
- organizational wide > across the whole organization
- inter-organizational > boundaries between organization and outside blur
what 3 aspects to virtualization can be discussed?
- customer interaction
- asset configuration
- knowlegde leverage > how members communicate and share information
what is the stage where customer interaction if combined with task units virtualization?
the remote experience of products and services
- the marketing department make it possible for customers to experience the product or service online
what is the stage where customer interaction if combined with organization wide virtualization?
this is dynamic customization
- customer can customize their products on the fly
- the whole production process is changed
what is the stage where customer interaction if combined with inter-organizational virtualization?
this is customer communities
- customers are no longer only customers but also part of the organization (vb. lego)
what is the stage where asset configuration if combined with task units virtualization?
this is sourcing modules
- the organization outsources a non-essential part of the organization (not the core)
what is the stage where asset configuration if combined with organization-wide virtualization?
process interdependence
- the organization outsources the core processes of the organization
what is the stage where asset configuration if combined with inter-organizational virtualization?
resource coalitions
- the organization cannot exist without other organizations
what is the stage where asset knowledge leverage if combined with taks units virtualization?
work- unit experience
- doing part of your work remotely using online communication technology
what is the stage where asset knowledge leverage if combined with organizational-wide virtualization?
corporate asset
- thinking about how you can aid communication and knowledge sharing within an organization
what is the stage where asset knowledge leverage if combined with inter-organizational virtualization?
professional community expertise
- involving outside stakeholders into the communication process
- can be customers, experts or external stakeholders
what is eCommerce?
the exchange of infromation across electronic networks, any stage in the supply chain, whether within an organization, between businesses, between businesses and customers or between public and private sector, paid or unpaid
what is eBusiness?
the transformation of key business processes using Internet Technologies (IT). ICT are fully integrated to the whole range of business processes
