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BTI > lecture 6 > Flashcards

lecture 6 Flashcards

1
Q

what is an organization structure?

A

what an organization looks like in terms of department, groups size, functions, coordination, hierarchy and rules

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2
Q

what is a value chain?

A

a tool to determine is the organization is suitable for the proposed strategy. describes the basic proses from inbound logistics to service

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3
Q

what are the basic functionalities to make sure you can do the primary process of the organization?

A
  • inbound logistics > raw materials ect
  • operations > actual work happend here
  • outbound logistics > transport, storage ect
  • marketing, sales
  • service > aftersales ect
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4
Q

what do you need to make the basic functionalities happen?

A
  • firm infrastructure > buildings, finance ect.
  • human resource > people who work
  • technology
  • procurement > raw materials
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5
Q

what are the 3 main dimensions you can use to classify the structure of an organization?

A
  • departementalization
  • centralization vs de-centralization
  • formalization and standardization
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6
Q

what is departmentalization?

A

deviding up the organization

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7
Q

what two ways are there for departmentalizaiton? (often used together)

A
  • funtional
  • divisional
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8
Q

what is functional departmentalization?

A

splitting the organization according to a function (vb. marketing, finance, production)

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9
Q

what is divisonal departmentalization?

A

splitting the organization in different divisions based on, for example, different products an organization makes

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10
Q

what is centralized dicision making?

A

the decisions are made at the top (central) of the organization

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11
Q

what is de-centralized decision making?

A

people at the bottom of the organization also have something to say (bottom-up)

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12
Q

what is a tall structure for a organization? and what is a flat structure?

A

high span of control vs lower span of control

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13
Q

what is formalization?

A

there are explicit rules, procedures and policies for an individuals’ work behaviour

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14
Q

what is standardization?

A

uniformity of activities and rules

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15
Q

what are two extremes of organization structure?

A
  • machine bureaucracy
  • professionalism
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16
Q

what is a machine bureaucracy structure?

A

it’s all about control. centralized, formal and hierarchical

17
Q

what is a professionalism structure?

A

it’s all about coordination. flexible, de-centralized, flat and informal

18
Q

what is an organization culture about?

A

everything besides the structure and formal definition. shared values, beliefs, norms, practices

19
Q

why is the organization culture important?

A
  • culture works as a control strategy
  • culture is important when the environment is uncertain
  • culture is important when work is boring
20
Q

what 3 control strategies do we know?

A
  • market based > based on supply and demand
  • bureaucracy > based on structure
  • clan > based on shared beliefs and values
21
Q

what does culture consist of?

A
  • beliefs and values > unconsiously learned
  • practices and norms > how we do things
22
Q

what are the models of management?

A

a way of looking at an organization in terms of management

23
Q

what demensions are there in the models of management?

A
  • flexibility vs. control
  • internal focus vs external focus
24
Q

what 4 foccused of an organization are there in the models of management?

A
  • rational goal model
  • internal process model
  • human relations model
  • open system model
25
Q

what is the relational goal model?

A
  • has a focus for market, competition and efficiency
  • directive, goal-orientated, rule driven
  • succes in terms of the market share
26
Q

what is the internal process model?

A
  • focus on hierarchy, control and processes
  • focus on internal efficiency and stability
  • control, routine, procedure > machine bureaucracy
  • standardized rules and procedures, clear lines of decision making authority
27
Q

what is the human relations model?

A
  • focus on collaboration, relationship, HRM
  • informal, interpersonal relations
  • focus on well-being, commitment and support
  • succes defined in internal climate and concerns for people and teamwork
28
Q

what is the open system model?

A

-focus on innovation, flexibility, environment
- focus on external environment
- entrepeneurial, responsive to customers
- de-centralized power and authority

29
Q

how do the different organizational cultures stimulate innovations?

A
  • open system > radical architectural innovations (beginning of adoption curve)
  • rational goal > revolutionary innovations (bit later in the adoption curve)
  • internal > incremental innovations
  • human relations > radical innovations, process rather than service of product
30
Q

how does the organizational culture affect the attitude towards the innovations?

A
  • how people see information in a certain culture
  • how people see the innovation

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