Lecture 3: Attitudes and Job Satisfaction

Question 1

Attitudes

Answer 1

Attitudes are evaluative statements/ judgements concerning objects, people or events

Question 2

What are the 3 components of attitudes?

Answer 2

Cognitive - the opinion or belief segments of an attitude
Affective - The emotional or feeling segment of an attitude
Behavioural - An intention to behave in a certain way toward someone or something

Question 3

Cognitive dissonance

Answer 3

Any incompatibility between two or more attitudes or between behaviour and attitudes

Question 4

What are the major job attributes?

Answer 4

1. Job Satisfaction
2. Job involvement
3. Psychological empowerment
4. Organisational commitment
5. Perceived organisational support
6. Employee engagment

Question 5

Job involvement (Job attribute)

Answer 5

Degree of psychological identification with the job where perceived performance is important to self-worth

Question 6

Psychological empowerment (Job attribute)

Answer 6

Belief in the degree of influence over the job, competence, job meaningfulness and autonomy

Question 7

Organisational Commitment and it’s 3 dimensions (Job attributes)

Answer 7

Identifying with a particular organisation and its goals, while wishing to maintain membership in the organisation

1. Affective: emotional attachment to organisation
2. Continuance commitment: economic value of staying
3. Normative: moral or ethical obligations

Question 8

Perceived Organisational support POS (Job attributes)

Answer 8

Degree to which employees believe that the organisation values their contribution and cares about their well-being

Question 9

Employee engagement and it’s 3 characteristics(Job attributes)

Answer 9

The degree of involvement with, satisfaction with and enthusiasm for the job

1. Vigour
2. Dedication
3. Absorption

Question 10

Four outcomes of job satisfaction

Answer 10

1. Job performance
2. Organisational Citizenship Behaviours
3. Customer Satisfaction
4. Absenteeism
5. Turnover
6. Workplace deviance