Lecture 6 Flashcards
(44 cards)
What are the main knowledge processes? (7)
- Establish
- Inventorise
- Develop
- Storage
- Sharing
- Apply
- Evaluate
Define ‘ambidexterity’
A firms ability to combine exploitation (delivery) and exploration (new idea generation)
Definition of ‘organisational culture’
A common perception held by an organisations members; a system of shared meaning
What does an organisational culture create? (5)
- Defines boundaries between the organisation and others
- Conveys a sense of identity
- Facilitates the generation of commitment to something larger
- Enhances stability of the social system
- Serves as a sense-making and control mechanism for employees
How do you install values in an organisation? (5)
- Stories
- Rituals
- Material symbols
- Language
- Role models
Definition of ‘power’
An individuals capacity to influence the behaviour of someone else so that this person behaves in line with your wishes
What are the two general types of power?
Formal power and Personal power
What are the four types of formal power?
- Coercive
- Reward
- Legitimate
- Information
Define coercive power
Capacity to control retributions (is negatively related to satisfaction)
Define reward power
Capacity to control rewards
not effective
Define legitimate power
Formal authority accepted by others to control organisational resources
(not effective)
Define information power
Access to valuable data, information or knowledge
What are the two types of personal power?
Expert power and Referent power
both relate positively to organisational outcomes
Define expert powr
Having skills, expertise or knowledge in order to gain influence
Define referent power
Power by being liked (or even admired) by others
“influence through identification”
Name 6 influence tactics
- Pressure (least effective)
- Rational persuasion (most effective)
- Inspirational appeals(most effective)
- Personal appeals
- Consultation (most effective)
- Ingratiation
How can you use power to realise your ideas?
- Increase the dependence of others
- Gain unique knowledge or skills (expert power)
- Avoid coercion
- Create informal, expert and referent power (personal power)
Innovation involves both the generation and implementation of new ideas, so how do we manage innovation?
By ensuring good R&D, and ensuring an organisations absorptive capacity and ambidextrous.
Define absorptive capacity
A firms ability to transform knowledge into a successful operational process or product.
Knowledge sources can be both tacit or explicit. Define tacit knowledge sources. (7)
- From experts
- Corporate knowledge
- Core competencies
- Customer perspectives
- External information
- Data bases
- Hard archives
How does an organisation ensure it stays ambidextrous?
Ensure employee engagement in the processes.
Define employee engagement
A motivational state that is characterised by;
Absorption
Dedication
Vigor
Define ‘performance appraisal’
A periodical, systematic, standardised, formal and objective review of individual employee achievement and performance. Good performance is praised and rewarded.
Statement: “A performance appraisal system is the ideal tool to stimulate and guide employee development”
False. 90% of these systems are unsuccessful.
