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ORGB 364v16 - AthabascaU > Lesson 1 > Flashcards

Flashcards in Lesson 1 Deck (39):
1

Organizational Behaviour

The study of what people think, feel, and do in and around organizations.

2

Organizations

Groups of people who work interdependently towards some purpose.

3

Organizational effectiveness

A broad concept represented by several perspectives, including the organizations fit with the external environment, internal subsystems configuration for high performance, emphasis on organizational learning, and ability to satisfy the needs of key steakholders.

4

Open systems

A perspective which holds that organizations depend on the external environment for resources, affect the environment through their output, and consist of internal subsystems that transforms inputs into outputs.

5

Organizational efficiency

The amount of outputs relative to inputs in the organization's transformation process.

6

Organizational learning

A perspective which holds that organizational effectiveness depends on the organization's capacity to acquire, share, use, and store valuable knowledge.

7

Intellectual capital

A company's stock of knowledge, including human capital, structural capital, and relationship capital.

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Human capital

The stock of knowledge, skills, and abilities among employees that provide economic value to the organization.

9

Structural capital

Knowledge embedded in an organization's systems and structure.

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Relationship capital

The value derived from an organization's relationship with customers, suppliers, and others.

11

High-performance work practices (HPWP)

A perspective which holds that effective organizations incorporate several workplace practices that leverage the potential of human capital.

12

Stakeholders

Individuals, groups, and other entities that affect, or are affected by, the organization's objectives and actions.

13

Values

Relatively stable, evaluative beliefs that guide a person's preferences for outcomes or courses of actions in a variety of situations.

14

Ethics

The study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

15

Corporate social responsibility (CSR)

Organizational activities intended to benefit society and the environment beyond the firm's immediate financial interests or legal obligations.

16

Four perspectives of organizational effectiveness

- open systems
- organizational learning
- high-performance work practices
- stakeholders

17

Globalization

Economic, social, and cultural connective with people in other parts of the world.

18

Surface-level diversity

The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities.

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Deep-level diversity

Differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.

20

Work-life balance

The degree to which a person minimizes conflict between work and non-work demands

21

Virtual work

Work performed away from the traditional physical workplace by using information technology.

22

Evidence-based management

The practice of making decisions and taking actions based on research evidence.

23

The 4 anchors of organizational behaviour knowledge

- systematic research anchor
- multidisciplinary anchor
- contingency anchor
- multiple levels of analysis anchor

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Systematic research anchor

Study organizations using systematic research methods.

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Multidisciplinary anchor

Import knowledge from other disciplines, not just create its own knowledge.

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Contingency anchor

Recognize that the effectiveness of an action may depend on the situation.

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Multiple levels of analysis anchor

Understand OB events from three levels of analysis: individual, team, and organization.

28

OB theory helps people to:

- make sense of the workplace
- question and rebuild their personal mental models
- get things done in organizations

29

Contemporary challenges for organizations

- globalization
- increased workforce diversity
- emerging employment relationships

30

Organizational inputs include:

- raw materials
- human resources
- information
- financial resources
- equipment

31

Organizational outputs include:

- Products/services
- employee behaviour
- profits/losses
- waste/pollution

32

Knowledge sharing

- communication
- training
- information systems
- observation

33

Knowledge use

- knowledge awareness
- sensemaking
- autonomy
- empowerment

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Knowledge storage

- human memory
- documentation
- practices/habits
- databases

35

Knowledge acquisition

- individual learning
- environment scanning
- grafting
- experimentation

36

Intellectual capital is the sum of:

Human capital + structural capital + relationship capital

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Human capital

Knowledge that people possess and generate.

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Structural capital

Knowledge captures in the systems and structure.

39

Relationship capital

Value derived from satisfied customers, reliable suppliers, etc.