Flashcards in Lesson 2 Deck (18):
MARS model of individual behaviour and results
- role perception
- situational factors
The force within a person that affects his or her direction, intensity, and persistence of voluntary behaviour.
The natural aptitudes and learned capabilities required to successfully complete a task.
The degree to which a person understands the job duties assigned to or expected of him or her.
This refers to conditions beyond the employee's immediate control that constrain or facilitate behaviour and performance.
5 types of individual behaviour in the workplace
- maintaining attendance
- task performance
- organizational citizenship
- counter-productive behaviours
- joining/staying with the organization
Refers to goal-directed behaviours under the individual's control that support organizational objectives.
Organizational citizenship behaviours (OCBs)
Various forms of cooperation and helpfulness to others that support the organization's social and psychological context.
Counterproductive work behaviours (CWBs)
Voluntary behaviours that have the potential to directly or indirectly harm the organization.
Attending scheduled work when one's capacity to perform is significantly diminished by illness or other factors.
The relatively enduring pattern of thoughts, emotions, and behaviours that characterize a person, along with the psychological processes behind those characteristics.
Five-factor model (FFM)
The five broad dimensions representing most personality traits:
- neuroticism (emotional stability)
- openness to experience
Characterizes people who are organized, dependable, goal-focused, thorough, disciplined, methodical, and industrious.
People with low conscientiousness tend to be careless, disorganized, and less thorough.
This dimension includes the traits of being trusting, helpful, good-natured, considerate, tolerant, selfless, generous, and flexible.
People with low agreeableness tend to be uncooperative and intolerant of others needs' as well as more suspicious and self-focused.
Characterized people who tend to be anxious, insecure, self-conscious, depressed, and temperamental.
In contrast, people with low neuroticism (high emotional stability) are poised, secure, and calm.
Openness to experience
Refers to the extent to which people are imaginative, creative, unconventional, curious, nonconforming, autonomous, and aesthetically perceptive.
Those who score low tend to be more resistant to change, less open to new ideas, and more controversial and fixed in their ways.
Characterizes people who are outgoing, talkative, energetic, sociable, and assertive.
The opposite is introversion, characterizes those who are quiet, cautious, and less interactive with others.