LESSON 1 COMMUNICATION Flashcards
(22 cards)
defined as exchange of ideas, messages and information between two or more persons,through
a medium, in a manner that the sender and the receiver understand the message in the common sense, that is, they develop
common understanding of the message.
COMMUNICATION
Communication is a _____ ___ ____ of exchanging ideas or information. One person alone cannot carry out communication.
two way process
“Communication is the transfer of information from a sender to a receiver, with the information being understood by the
receiver”. — WHO?
— Koontz and Weihrich
It defines communication as ‘the imparting or exchange of information by speaking, writing, or using some
other medium.
THE OXFORD DICTIONARY
“Communication is an exchange of facts, ideas, opinions or emotions by two or more
people.” = WHO?
NEWMAN AND SUMMER
The act of making one’s ideas and opinions known to others
COMMUNICATION
This takes place within an organization. It takes place in the form of orders, circulars, notices, emails, etc.
ORGANIZATIONAL COMM
CATEGORIES OF COMMUNICATION
- ORGANIZATIONAL COMM
- INTER ORGANIZATIONAL
- PERSONAL
This takes place between a business organization and people outside the organization. It can take place in the form of
company presentations, advertisements, displays, project reports, etc.
Interorganizational Communication
This communication is undertaken without a specific objective. Personal conversations, gossip, grapevine
communication are examples of personal communication.
- Personal Communication
It is the basic function of management.
basis for planning
if employee needs are satisfied they can adopt suitable motivators and inspire them to develop positive attitude towards the work
environment.
motivation to work
Communication coordinates organisational resources (human and non-human), individual goals with organisational
goals and internal environment with external environment. Coordination is the key to organisational success and
communication is an active contributor to coordination.
coordination
Managers who follow an effective system of communication understand employees’ needs, adopt suitable motivators
to satisfy them, appraise their performance and provide them regular feedback. The employees also work with
commitment towards organisational objectives.
Commitment to organisational objectives:
Managers interact with parties internal to business enterprises. They constantly obtain and provide information to
them. The more effective the communication system is, the more accurate will be the information.
- Internal functioning of an enterprise:
According to Henry Mintzberg, managers perform three major roles - interpersonal, informational and decisional.
Communication helps managers in performing these roles effectively. In interpersonal roles, managers interact with superiors, peers and subordinates; in informational roles they receive and give information to people inside and
outside the organization and in decisional roles, they take important decisions and communicate them to
organisational members for their effective implementation.
- Helps in performing managerial roles:
Satisfied workers contribute to healthy organisations. Communication brings managers and trade unions closer,
develops mutual understanding and promotes industrial peace and harmony. This increases industrial production.
Healthy industrial relations:
Effective leaders interact with followers, guide and inspire them to perform the individual and organisational goals.
Effective communication process facilitates leaders to carry out the leadership functions.
- Facilitates leadership:
In order to survive in the changing, dynamic environment, managers continuously interact with external parties like
government, suppliers, customers, etc. This requires effective communication system in the organisation
adaptability to external environment
Imparting training and development facilities to employees depends upon how well their superiors communicate with
them. Trainers with good communication skills are better than those who have poor communication skills.
- Training and development:
Good communication can help in obtaining information to make plans, making members aware of
authority-responsibility structure and the position in the organisational hierarchy, and coordinating their activities.
Substance to organisational existence:
According to him, managers perform three major roles - interpersonal, informational and decisional.
Henry Mintzberg
