lesson2 Flashcards
(11 cards)
Communication is an exchange of ____
ideas.
Communication is the ____ through which an exchange of information takes
place.
process
Communication is the sharing information, ideas, ____and messages.
concepts
what are the 7c?
clear
concise
concrete
complete
coherent
correct
courteous
It is the way you communicate where you stick to the point and keep it brief. Your audience doesn’t want to
read six sentences when you could communicate your message in three.
concise
It is the time where your audience has a clear picture of what you’re telling them. There are details
(but not too many!) and vivid facts, and there’s laser-like focus. Your message is solid.
concrete
error-free
communication.
● Do the technical terms you use fit your audience’s level of education or knowledge?
● Have you checked your writing for grammatical errors?
Remember, spell checkers won’t catch everything.
● Are all names and titles spelled correctly?
called correct
minimize the number of
ideas in each sentence. Make sure that it’s easy for your reader to understand your meaning. People shouldn’t have to
“read between the lines” and make assumptions on their own to understand what you’re trying to say.
clear
A communication where it is logical. All points are connected and relevant to the main topic, and the
tone and flow of the text is consistent.
coherent
the audience has everything they need to be informed and, if applicable, take action.
● Does your message include a “call to action,” so that your audience clearly knows what you want them to do?
● Have you included all relevant information - contact names, dates, times, locations, and so
complete
_______communication is friendly, open, and honest. There are no hidden insults or passive aggressive tones. You
keep your reader’s viewpoint in mind, and you’re empathetic to their needs
courteous
