Lesson 13 Flashcards
(22 cards)
What is ISO 9000?
A family of five quality management standards designed to help businesses create and improve their quality management systems (QMS).
What are the goals of ISO 9000?
Increase efficiency, maintain quality, succeed with implementation, and meet customer needs.
What is the ultimate aim of ISO 9000?
To ensure consistent quality and customer satisfaction through a QMS.
What is a QMS?
A set of best practice principles for how a business operates to produce reliable, measurable, and predictable results.
Name four components of a QMS.
Documented policies, measurable quality, predictable outputs, customer-focused delivery.
Are QMSs the same for all businesses?
No, each QMS is unique but must be based on ISO 9000 principles.
What does ISO 9001 describe?
The framework and principles of quality management systems.
What are the seven principles of ISO 9001?
Customer focus
Leadership
Involvement of people
Process approach
Evidence-based decision making
Relationship management
Continuous improvement
Which ISO 9000 standard can businesses be certified in?
ISO 9001.
Name five benefits of implementing ISO 9000/9001.
Exploits new markets
Improves service delivery
Reduces production errors
Increases customer satisfaction
Reduces waste
Does ISO 9001 certification guarantee more customers?
No, but it offers cost efficiencies and improved customer feedback
Why is ISO 9000 important in agriculture and land-based sectors?
Required for trade in some countries
Ensures supply chain reliability
Required in agro-food compliance
Reduces manual work through automation
Improves communication
Supports continuous improvement
Adds value if business is sold
List the steps to implement ISO 9000.
Set quality objectives
Identify/document processes
Train/engage employees
Establish quality metrics and KPIs
Perform internal audits and management reviews
How many audit levels are there for ISO certification?
Three.
What does PDSA stand for?
Plan-Do-Study-Act
What is the purpose of the PDSA model in ISO 9001?
To support continuous improvement in business processes.
What does each part of PDSA stand for?
Plan: Define objectives
Do: Implement the plan
Study: Analyze results
Act: Adjust the system based on results
What is ISO 14001?
A standard for developing environmental management systems (EMS).
What does ISO 14001 focus on?
Energy use, waste, materials reuse, transport planning, and renewable energy
What is ISO 20121?
A standard for sustainable event management.
What does ISO 20121 help control?
Environmental, social, and economic impacts of events.
Where is ISO 20121 especially relevant?
For events held on agricultural land.
