Lesson 2: Verbal and Non Verbal Communication Flashcards Preview

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Flashcards in Lesson 2: Verbal and Non Verbal Communication Deck (29)
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1

uses WORDS to convey information to other people.

Verbal messages

2

spoken language

Vocal

3

alternatives to vocal language, e.g. written words, sign language or finger spelling, Braille

Nonvocal

4

entails transmission of messages without the use of words. (nonlinguistic):Uses gestures, body movements, facial expressions, etc.

Nonverbal communication

5

People interpret messages in different ways
Depending on communicators’:

-relationship
-cultural values
-background/orientation
-beliefs

6

Nonverbal cues are especially important for...

–For identity management
–In defining our relationships (e.g., level of intimacy)
–For expressing emotions we don’t want to express, can’t express, or don’t know we’re feeling

7

•Thinking
•Encoding
•Transmitting

Sender:

8

•Perceiving
•Decoding
•Understanding

Receiver:

9

Nonverbal to verbal communication

•Contradicts
•Augments
•Replaces
•Repeats
•Complements
•Regulates
•Substitutes

10

Types of Nonverbal communication

(Kinesics)
Proxemics
Tactile
chronemics
Paralanguage
•Silence
•Physical appearance & Clothing (artifacts)
•Eye behavior/movement (Occulesics)

11

Kinesics. body motions that take the place of a word, e.g. nodding

.Emblem

12

Kinesics. symbols reinforcing verbal message, e.g. holding tummy to show hunger.

Illustrator

13

Kinesics. signs of emotional state

Affect display

14

Kinesics. used to control, regulate communication between people, e.g. smiling, frowning while listening

4.Regulators

15

Kinesics.used to adjust to uncomfortable communication situations, e.g. doodling

ADAPTORS

16

These are ways our skin affects and reacts to other forms of bodily contact either from others or ourselves and signals a message that has at least one meaning

Tactile Communication

17

refers to the manner of speaking, e.g. tone of voice, volume, rate

Paralanguage

18

pertains to absence or lack of audible sound

Silence

19

types of Social/Physical Space (Proxemics

Intimate
Personal
•Work/Social
Public

20

2 inches or less distance

Intimate

21

18 inches-4 feet;

Personal

22

(4-12 feet

Work/Social

23

exceeding 12 feet)

Public

24

The way we express ourselves through our physical appearance and clothing may convey nonverbal message to people.
These messages may either be intentional or unintentional

Physical Appearance & Clothing (Artifacts)

25

Other nonverbal cues

Time (Chronemics)
Eye movement (Occulesics)
Possessions /Artifacts

26

•Clothing
•Jewelry
•Perfume
•Beauty Aids

Artifacts

27

Use of Time

chronemics)

28

Eye movement

Occulesics

29

Nonverbal Messages

•Present in all communications
•Mean different things
•May be intentional or unintentional
•Provide information
•May contradict verbal message
•May outweigh verbal message
•Depends on the total environment
•May have positive or negative effects