lesson 3 part 2 Flashcards
Generate a wide range of ideas to address the identified needs and problems.
This involves creative thinking and collaboration among team members.
Brainstorming
Refine the ideas into concrete concepts and select the most promising ones for further development.
Concept Development
Create a detailed —— —– that outlines the processes, touchpoints, and interactions involved in delivering the service.
Service Blueprinting
Develop prototypes to simulate the service experience.
This can include role-playing, storyboarding, and creating mockups of digital interfaces.
Prototyping
Conduct usability testing and gather feedback from users to identify and address any issues with the prototype.
Testing
Implement the service on a small scale to test its feasibility and effectiveness in a real-world environment.
o Feedback and Iteration: Coll
Pilot Testing
Collect feedback from users and stakeholders, and make necessary adjustments to improve the service
Feedback and Iteration
Roll out the service on a larger scale, ensuring that all processes and touchpoints are properly coordinated and managed.
Full-Scale Implementation
Continuously monitor the performance of the service to ensure it meets the desired outcomes and customer expectations.
Performance Monitoring
Establish a —— —- to gather ongoing input from users and stakeholders, and make continuous improvements to the service
Feedback Loop
is the process of introducing new ideas, methods, products, services, or solutions that result in significant positive impacts and value
INNOVATION
Small improvements or enhancements to existing products, services, or processes
Incremental Innovation
Introducing new products or services that create a new market and value network, often disrupting existing markets.
Disruptive Innovation
Fundamental changes that create entirely new products, services, or business models.
Radical Innovation
Process of Innovation:
- Ideation
- Validation
- Prototyping
- Implementation
- Improvement
Drives economic development by creating new markets and opportunities.
Economic Growth
Helps businesses stay ahead of competitors by offering unique value propositions.
Competitive Advantage
Addresses societal needs and improves quality of life through new solutions and technologies.
Social Impact
