lesson 4 Flashcards
(24 cards)
What is a team?
A group of people working together toward a shared goal, often with one person acting as team leader.
Why do employers use teams?
To complete large or complex tasks more efficiently by combining diverse skills and perspectives.
What is a formal team?
A structured group with defined tasks, meetings, and goals, usually with a designated leader.
What is an informal team?
A loosely organized group working toward a goal without formal structure or assignments.
What is a project team?
A group working on a specific, time-limited project until completion.
What is a task group?
A smaller group focused on a particular task within a larger project.
What is a remote working team?
A team that collaborates across locations using technology like video calls and file sharing.
What is a matrix team?
A team with members reporting to more than one leader, often across departments.
What are the five stages of team development?
Forming, Storming, Norming, Performing, Adjourning.
What happens during the “Forming” stage?
Team members come together; roles are unclear and people often work independently
What happens during the “Storming” stage?
Conflicts may arise as members clarify roles and team purpose.
What happens during the “Norming” stage?
Roles and responsibilities become clear, and the team builds consensus.
What happens during the “Performing” stage?
The team reaches peak performance and focuses on goals.
What happens during the “Adjourning” stage?
The task is completed, and the team reflects on its performance.
What does TEAM stand for in a teamwork context?
Together Everyone Achieves More.
What are essential elements of positive team dynamics?
Fair workload, effective communication, clear roles, accountability.
What qualities help make teams effective?
Defined goals, assigned roles, open communication, and conflict resolution processes.
What personal qualities are important for team members and leaders?
Collaboration, trust, clear leadership, communication skills, and accountability.
What are the performance benefits of effective teamwork?
Increased productivity, higher morale, creative problem-solving, faster results.
What techniques do managers use to support team performance?
Team meetings, performance reviews, constructive feedback, and conflict management.
What are SMART goals?
Goals that are Specific, Measurable, Achievable, Realistic, and Timely.
Give an example of a SMART goal.
Sell £50,000 worth of supplies by December 31
What are KPIs?
Key Performance Indicators – measurable metrics used to assess performance.
Give an example of a KPI.
96% of customer orders processed within 14 days.
