Lesson 5 Flashcards

(35 cards)

1
Q

means looking at each group to see which ones are the most appealing and then choosing which ones to focus on.

A

Market Targeting

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2
Q

means breaking a market into smaller groups of people who may need different products or marketing strategies.

A

Market Segmentation

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3
Q

means creating a clear, unique image of the product in the customer’s mind and choosing the right way to promote it.

A

Positioning

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4
Q

Bases for Segmenting a Market:

A

Geographic Segmentation
Behavior Segmentation
Psychographic Segmentation
Demographic Segmentation

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5
Q

means grouping people based on what they know about a product, how they feel about it, how they use it, or how they respond to it.

A

Behavior Segmentation

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6
Q

means dividing people based on their social class, lifestyle, or personality.

A

Psychographic Segmentation

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7
Q

means dividing the market by age, gender, income, job, education, religion, race, or nationality.

A

Demographic Segmentation

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8
Q

means dividing the market based on location

A

Geographic Segmentation

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9
Q

Can we create useful strategies to attract and serve this group?

A

Actionability

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10
Q

Requirements for Effective Segmentation:

A

Substantiality
Actionability
Accessibility
Measurability

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11
Q

– Is the group big or profitable enough to be worth serving?

A

Substantiality

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12
Q

– Can we reach and serve this group?

A

Accessibility

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13
Q

– Can we measure how big the group is and how much they can spend?

A

Measurability

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14
Q

This strategy ignores differences between customer groups and targets the whole market with one single offer.

A

Undifferentiated (Mass) Marketing Strategy

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15
Q

The company targets several different groups of customers and creates a specific offer for each group.

A

Differentiated (Segmented) Marketing Strategy

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16
Q

This is good for companies with limited money or resources. Instead of trying to get a small part of a big market, they aim to get a big part of a smaller, specific market.

A

Concentrated (Niche) Marketing Strategy

17
Q

This means customizing products and marketing for specific people or places.

A

Micromarketing (Local or individual marketing)

18
Q

– This means adjusting brands and promotions to fit what local customers want in a specific city, neighborhood, or location like a restaurant, hotel, or store

A

Local Marketing

19
Q

Choosing a Market-Coverage Strategy:

A

Degree of product homogeneity
Market homogeneity
Company resources

20
Q

– How much money, staff, and tools the company has

A

Company resources

21
Q

– How similar or different the product is from others

A

Degree of product homogeneity

22
Q

– How similar the buyers are in their needs and wants

A

Market homogeneity

23
Q

– Making a product stand out from others

A

Product Differentiation

24
Q

A product’s position is how customers see the product in their minds, especially compared to other products.

A

Market Positioning

25
– New and exciting features can create good buzz, loyal customers, and higher profits.
Physical Attributes
26
– Hotels and similar businesses can stand out by giving better service.
Service
27
– Hiring better people can help a company do better than its competitors.
Personnel
28
– A great location can be a big advantage.
Location
29
– Even if the products are similar, the company’s image or brand can make a big difference.
Image
30
– Something that makes a company better than others, like lower prices or better features that make the product worth the price.
Competitive Advantage
31
– Not clearly showing what the brand stands for.
Underpositioning
32
– Giving too limited or narrow an idea of the brand.
Overpositioning
33
– Sending mixed messages that confuse customers.
Confused Positioning
34
– The full set of benefits that make a brand different and appealing.
Value Proposition
35
A visual chart that shows how customers see different brands in comparison to one another.
Perceptual Mapping