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Flashcards in Lesson 5 Deck (51)
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1

Which union member is appointed or elected to be the first line of labor representation in the workplace*

Shop steward

2

Step_____ initiates the formal part of the grievance procedure

2

3

How many days is a supervisor given to reply to a written grievance

5



7



10



14

10

4

How many days is a supervisor given to reply to a written grievance

10 days

5

In the context of risk reduction who is in the best position to identify the needs of an individual


A. Public education staff
B. Firefighters
C. Inspectors
D. Company officers

Company officers

6

What is the term for the type of needs that the fire department can address by developing programs to reduce risk such as a bicycle helmet safety campaign
?

Client-driven



Risk management



Elective



Systemic

Systemic

7

A CERT Course consists of how many training sessions

9

8

What are the steps in establishing a local public education program

1. Identify the fire life safety problem
2. Select a method
3. Design the program
4. Implement the program
5. Evaluate the program

9

What is the primary focus of the risk watch program

All-hazards risk reduction



Injury prevention



Disaster preparedness



Fire prevention

Injury prevention

10

What are the five steps for the process of decision making

1. Define the problem

2. Generate alternative solutions

3. Select a solution

4. Implement the solution

5. Evaluate the results

11

What does Peter Drucker say about questioning the value of any given organizational activity

To allow it is the beginning of organizational unraveling.



Efforts should be directed toward demonstrably troubled programs.



Such questioning should be done once a year.



While it is a necessary function, such questioning can be done only by an outsider to the organization.

Such question should be done once a year

12

What are the steps in brainstorming

Right out the problem statement
Give the group 15 to 25 minutes generate ideas (4-16gr)
Fire officer scribes
No commenting on ideas, everyone contributes
Select the best five ideas
Right out five criteria for judging
Rate to five alternative solutions
Add the scores for each idea

13

What is usually the longest time a brainstorming session should last for a group of 4 to 16 people

10 to 12 minutes



16 minutes



15 to 25 minutes



1½ to 2 hours

15 to 25 minutes

14

What is one of the factors that distinguish fire officers from firefighters?

The responsibility to act as an agent of the formal organization



A high level of accountability for their actions



Having a duty to act



Having a standard of care

The responsibility to act as an agent of the formal organization

15

What is the best implementation strategy for a solution that will require significant behavioral change on the part of those tasked with implementing it

Make every effort to minimize the impact.



Sell the program to get willing participation.



Use the coercive power of the formal organization.



Make participation voluntary.

Sell the program to get willing participation

16

What are the steps and Michael Taigmans conflict resolution model

Drain the emotional bubble
Understand the complainant viewpoint
Help the complainant feel understood
Identify the complainants expectations for resolution

17

When should a fire officer tell a complainant that certain actions will be taken?

Never



Whenever possible



When it is within the scope of his or her authority



When he or she is sure of the outcome

When it is within the scope of his or her authority

18

What is the collective term for such a building parameters as overall height, length, width, and number of stories?

Logistics



Plot plan



Structural parameters



Physical elements

Physical elements

19

When developing a pre-incident plan for an occupancy store and hazardous materials, it is of particular important to determine the____

location of the MSDS



maximum inventory of the materials



source of the products



UN/NA identification code

Maximum inventory of the materials

20

87. A facility that has an evacuation or emergency operations plan should provide the fire department with____ as soon as command is established***

a liaison



access to the public address system



a schematic of the private fire protection system



facility-specific protective ensembles

A liaison***

21

During pre-incident planning, which approach should be taken when there are hindrances to data collection**

Start with a basic plan and add to it over time.



Fill in missing areas with standard values.



Shelve the plan until all the needed data are available.



Start with what is available and make educated guesses on what is missing.

Start with a basic plan and add to it overtime**

22

A______ shows the exterior of the structure, site access, doors, utilities access, and other aspects of the building

site chart

exposure chart

plot plan

topographical assay

Plot plan

23

Which of the two are legally enforceable, fire code or building code

Both a fire code and a building code are legally enforceable

24

Which NFPA standard provides information on preincident planning

NFPA 1001



NFPA 1500



NFPA 1620



NFPA 1981

NFPA 1620***

25

Which type of drawing shows interior views of a building, including rooms, hallways, and cabinets drawn in the correct relationship to each other?

Gradient view



Floor plan



Interior layout



Plot plan

Floor plan

26

coercive power

Coercive power is defined as the use of force to get an employee to follow an instruction or order, where power comes from one’s ability to punish the employee for noncompliance. This power is in use, for example, when an employee carries out an order under fear of losing their job or their annual bonus. In effect, they are forced to perform the task.

27

PLOT PLAN

A plot plan is an architecture, engineering, and/or landscape architecture plan drawing—diagram which shows the buildings, utility runs, and equipment layout, the position of roads, and other constructions of an existing or proposed project site at a defined scale.[1] Plot plans are also known more commonly as site plans. The plot plan is a 'top-down' orientation.

28

17. Which role is a company officer most likely to play in risk reduction?

Connecting individuals with resources



Program development



Program evaluation



Risk analysis

Connecting individuals with resources

29

27. As of 2013, how many CERT programs were listed with the federal government?

800



1400



1700



2200

2200

30

32. Ongoing skills refresher sessions are of particular importance for which type of public education program?

Risk Watch



CERT



Learn Not to Burn



Smokey Kids

CERT