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Flashcards in Lesson 8 Deck (51)
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1

1. The success of any fire and emergency services organizations relationship with its community and government is directly proportional to its:

policies and procedures.
community involvement.
human resource management.
demographics and cultural diversity.

community involvement. *

2

4. Company officers supervising the first-arriving unit to an incident are an example of the company officers duties to provide:

administration.
health and safety.
emergency service delivery.
community and government relations.

emergency service delivery.

3

8. Which of the following BEST describes the purpose of line personnel in the fire service?

Serving internal customers

Delivering services to the public
Handling personnel administration

Providing support to staff personnel

Delivering services to the public

4

9. Staff personnel in the fire service are MOST likely to perform what type of function?

Logistics
Inspections
Investigations
Fire suppression

Logistics

5

14. Which of the following is MOST likely to be a reason why authority may be decentralized?

To avoid duplication of effort

To provide training opportunities

To tightly control flow of information

To allow expeditious handling of most matters

To allow expeditious handling of most matters

6

16. Which of the following describes the BEST way to alleviate concerns over delegating authority?

Through training programs



By requesting feedback from subordinates



Through close and continuous monitoring



By selecting a chief officer to delegate authority

Through training programs *

7

17. The principle that each subordinate must have only one supervisor describes the concept of:

span of control.



unity of command.



chain of command.



delegation of authority

Unity of command **

one; unity

8

19. Which of the following concepts is BEST illustrated by the fire chief issuing general orders that are then translated into specific assignments by supervisors?

Sidestepping



Span of control



Chain of command



Functional supervision

Chain of command

9

22. Functional supervision is MOST often useful when the distinction between _____ is blurred.

firefighting and EMS



line and staff functions



supervisor and subordinate



formal and informal training

Line and staff functions *

10

27. The span of control may be exceeded when the Incident Commander:

makes appropriate decisions.



does not make any decisions.



fails to delegate authority properly.



develops plans from a chief’s general orders.

fails to delegate authority properly.

11

36. The size of municipal fire and emergency services organizations primarily depends uponpopulation and:

funding.



law enforcement.



number of services.



geographic area served.

geographic area served.

12

39. Which type of fire and emergency services organization is not under a specific government jurisdiction?

Fire area



Fire sector



Fire district



Fire commission

Fire district

13

51. What source of funding is available to nonprofit fire and emergency services organizations?

Local taxes



Stock options



Subscriptions



Federal funding

Subscriptions

14

47. Industrial fire brigades are MOST likely to be established in accordance with NFPA ®:

372 and 1012.



472 and 1021.



500 and 1072.



600 and 1081.

600 and 1081.

15

48. Industrial fire brigades may be established because of:

a reduction of insurance rates.

a presidential order for mutual aid.

less need for immediate response.

their close proximity to public fire services.

a reduction of insurance rates.

16

54. Volunteer organizations are MOST likely to receive oversight from:

a governing board
the governor’s office
the U.S. Fire Administrationa
state/provincial fire marshal

a governing board

17

57. One of the MOST common challenges that organizations face in resource allocation is to:

create new streams of revenue on a consistent cycle.

use resources in accordance with federal regulations.

distribute resources equally between all unit members.

allocate available resources while staying within fiscal limitations.

allocate available resources while staying within fiscal limitations.

18

58. Which of the following BEST describes the role of a Company Officer I regarding resource allocation?

Maintain the organization budget.



Make best possible use of available resources.



Advocate to government and financial leaders.



Request and delegate resources to unit members.

Make best possible use of available resources. *

19

60. Which of the following BEST describes the relationship between multiple jurisdictions or organizations in an aid agreement?

A result of a federal mandate



A result of reciprocal agreements



Prohibited by strict rules of separation



An informal and assumed understanding

A result of reciprocal agreements

20

68. ________ is a leadership skill involving having a vision that views situations from all angles while still understanding tradition.

Seeing opportunities



Identifying challenges



Encouraging subordinates



Communicating with administration

Seeing opportunities

21

83. Which of the following should be a brief written statement of the organizations values and expected behavior of both management and membership?

Mission



Standards



Ethics program



Annual evaluation

Ethics program (code of ethics)

22

86. How often should refresher courses that focus on ethical questions be a part of the organizations training schedule?

Annually



Bi-annually



Every two to three years



Once at entry level employment

Annually

23

88. Which of the following terms describes the process of directing, overseeing and controlling the activities of other individuals?

Training



Supervision



Management



Responsibility

Supervision * overseeing=supervision

24

89. Which of the following terms refers to the administration and control of projects, programs, situations, or organizations?

Training



Supervision



Management



Responsibility

Management ( administration )

25

94. When establishing priorities for their unit, a company officers priorities should be based primarily on services provided and:

budgetary constraints.



values of the community.



the mission of the organization.



the number of personnel available.

the mission of the organization.*

26

96. A first line supervisor should categorize activities into three levels of priority, including:

educational duties.



emergency response.



scheduling personnel.



budgetary considerations.

Emergency Response

27

97. Ensuring that unit members are physically and mentally prepared to respond to emergency situations during their work shift requires _________ preparation for an emergency response.

direct



indirect



passive



aggressive

indirect***

28

99. Which of the following BEST ensures the problem solving process does not limit member participation?

Autocratic



Democratic



Brainstorming



Group thinking

Brainstorming

29

6. How are decisions and information sent from the top of the scalar structure?
Always in written form
Without intermediate levels
Through intermediate levels
Directly to the structures base

Through intermediate levels

30

21. Which of the following is the BEST way to reduce sidestepping?
Employ decentralized decisions.
Redirect all concerns up the chain.
Take action and notify employee of actions.
Listen to problems without giving consideration.
Previous question Next question

Take action and notify employee of actions.