Lesson 6A - 6B

Question 1

an umbrella term for all written communications used in business relattonships with business partners or for internal communication in the organization

Answer 1

Business Correspondence

Question 2

a formal document, with, a set structure and has a very defined format

Answer 2

Business Letter

Question 3

Importance of a Business Correspondence

Answer 3

1. Maintaining a Proper Relationship
2. Serves as an Evidence
3. Create & Maintain Goodwill
4. Formal Communication
5. It helps in the expansion of Business

Question 4

It makes communication within the organization clearer and more precise

Answer 4

Maintaining a Proper Relationship

Question 5

It helps in maintaining the _________ between the parties

Answer 5

proper relationships

Question 6

A business correspondence helps that person in a business to keep a record of all the facts

Answer 6

Serves as an Evidence

Question 7

Any __________ serves as an evidence

Answer 7

written form of communication

Question 8

Any letter to enquire, complaint, suggestion or feedbacks helps a company to grow and
maintain goodwill

Answer 8

Create & Maintain Goodwill

Question 9

It helps in removing ambiguity and the doubts of the person involved in the business

Answer 9

Formal Communication

Question 10

The language used in formal communication is _________

Answer 10

formal and logical

Question 11

It helps in removing _________ of the person involved in the business

Answer 11

ambiguity and the doubts

Question 12

Any information regarding some resources or any product of market can be easily done.

Answer 12

It helps in the expansion of Business

Question 13

refers to the quality of language used and the presentation of the business correspondence or business letter

Answer 13

Inner Quality

Question 14

Essential Qualities of Good Business Letter

Answer 14

Clear
Simple
Concise
Concrete
Accurate
Coherent
Complete
Relevant
Courteous
Neatness

Question 15

It helps the receiver to understand the message immediately, easily, and clearly

Answer 15

Clear

Question 16

It helps the receiver to understand the message immediately, easily, and clearly. Any ________.

Answer 16

ambiguity will lead to misinterpretartion of the message stated

Question 17

One must not write a business letter in difficult and fancy words.

Answer 17

Simple

Question 18

One _________ a business letter in ____________.

Answer 18

must not write
difficult and fancy words

Question 19

The message written in the letter must be __________.

Answer 19

concise and to the point

Question 20

By using ________, a reader will have a ___________.

Answer 20

concrete language
clear picture of the message

Question 21

generally means no error in grammar, spelling, punctuating, etc.

Answer 21

Accuracy

Question 22

_________ should be targeted for communication.

Answer 22

Correct personnel

Question 23

The message must be in a logical way for the clear understanding of the message.

Answer 23

Coherent

Question 24

The language used in the business letter must be coherent. The message must be in ______________. The __________ must be __________.

Answer 24

a logical way for the clear understanding of the message
flow of the message
consistent

Question 25

It helps the readers to know about the issues and the solution to be taken.

Answer 25

Complete

Question 26

One must also keep in mind that the message should be ___________.

Answer 26

concise along with the complete details

Question 27

It does not mean that one must use slang and abusive words.

Answer 27

Courteous

Question 28

A writer must always be ____________ in his letter.

Answer 28

open, friendly, and honest wording

Question 29

Proper spacing, indention, and use of paragragh should be used.

Answer 29

Neatness

Question 30

A business letter must be neatly typed or handwritten. _____________ should be used.

Answer 30

Proper spacing, indention, and use of paragragh

Question 31

A business letter is more formal than a personal letter. It should have a margin of _______________. It is always written on _____________.

Answer 31

at least one inch on all four edges 8 1/2"x11" (or metric equivalent) unlined stationery

Question 32

6 Basic Parts of a Business Letter

Answer 32

1. The Heading 2. The Inside Address 3. The Salutation 4. The Body 5. The Complimentary Close 6. The Signature Line

Question 33

contains the return address

Answer 33

Heading

Question 34

the address you are sending your letter to

Answer 34

Inside Address

Question 35

helps the recipient route the letter properly and can help should the envelope be damaged and the address become unreadable

Answer 35

Inside Address

Question 36

It normally begins with the word "Dear" and always includes the person's last name.

Answer 36

Salutation

Question 37

The greeting in a business letter always ends in a _______.

Answer 37

colon

Question 38

the meat of your letter

Answer 38

Body

Question 39

This short, polite closing ends with a comma.

Answer 39

Complimentary Close

Question 40

3 Main Styles of Business Letters

Answer 40

● Block ● Modified Block ● Semi-Block

Question 41

in this format, the entire letter is justified to the left and single spaced except for a double space between paragraphs

Answer 41

Block

Question 42

body of the letter and the sender’s and recipient’s addresses are left justified and single spaced in this format, however, the date and closing are tabbed to the center point

Answer 42

Modified Block

Question 43

each paragraph is indented instead of left justified

Answer 43

Semi-Block

Question 44

Types of Business Letters

Answer 44

1. Acknowledgment Letters 2. Complaint Letters 3. Inquiry Letters 4. Order Letters 5. Response Letters 6. Congratulatory Letters 7. Bad News Letters 8. Letters of Request 9. Memos 10. Executive Summary 11. Recommendation Letters

Question 45

It usually entails a short detail of the day something arrived and a note of thanks

Answer 45

Acknowledgment Letters

Question 46

Acknowledgment Letters are a a _________, meant to ______________, or to ________________.

Answer 46

professional courtesy acknowledge the receipt of something acknowledge a fact or an error

Question 47

generally descriptive with a formal tone that should express displeasure, but the tone should not be overtly angry

Answer 47

Complaint Letters

Question 48

these are letters of request for something or a response to a request sent by someone

Answer 48

Inquiry Letters

Question 49

these letters are used to order or buy material

Answer 49

Order Letters or Purchase Orders

Question 50

they generally list the fulfilling of a request or detail steps taken to fulfill a request made by someone

Answer 50

Response Letters

Question 51

these letters are a goodwill-building exercise and are written to build or strengthen any business relationship

Answer 51

Congratulatory Letters

Question 52

these letters, such as dismissal and rejection letters, need to be handled carefully

Answer 52

Bad News Letters

Question 53

these are letters sent to a company or professional seeking help

Answer 53

Letter of Request