LO 3 Flashcards
(14 cards)
Communication
Is the process of managing messages for the purpose of creating meaning
Why do you need strong communication skills? (5)
- Necessary for hiring/you job demands it
- Top skill set sought by employers
- Critical for promotion/tool for advancement
- Essential for effective job performance
- Technology
What are 8 characteristics of communicating/writing in health sciences?
- Clear
- Concise
- Objective
- Organized
- Accurate
- Correct
- Audience appropriate
- Thorough
What are the steps in communication process? (8)
- Message (noise)
- Decode
- Receiver
- Encode
- Feedback
- Decode
- Sender
- Encode
What is our understanding shaped by? (6)
- Communication climate
- Context and setting
- Background and experiences
- Knowledge
- Mood
- Values, beliefs, attitude and culture
What is the first step in improving your communication style?
Recognize barriers
Bypassing
When 2 individuals think they understand each others meaning
- dont listen selectively
What are 6 potential communication barriers?
- Different frames of reference
- Information overload
- Lack of language skills
- Emotional interference
- Physical disabilities
- Physical distractions
What are 7 ways to overcome communication barriers?
- Clarify thoughts
- Use the right communication channel
- Communicate according to the needs of the receiver
- Be aware of the content, tone, and language
- Develop writing skills
- Look for/value feedback
- Be a good listener
What does whole body listening look like? (8)
- Eyes = looking at the person you are talking to
- Ears = both ears ready to hear
- Mouth = quiet
- Hands = neutral
- Feet = still
- Body = facing the speaker
- Brain = thinking about what is being said
- Heart = caring about what is being said
What does LISTEN stand for?
L = look interested I - involve yourself by responding S = stay on target T = test your understanding E = evaluate the message N = neutralise your feelings
What happens when you gossip? (4)
- Carries unofficial messages
- Flows haphazardly
- Can be remarkably inaccurate (telephone)
- Thrives where official information is limited
How should you respond to ethical situations with gossip? (6)
- Walk away
- End rumours
- Explain if the rumour is about you (address it)
- Keep confidences
- Dont share your thoughts
- Avoid belittlement
What are 7 goals of ethical communicators?
- Abide by the law
- Tell the truth
- Label opinions
- Be objective
- Communicate clearly
- Use inclusive language
- Give credit
