LO2 Flashcards
(5 cards)
1
Q
What should you keep in mind before writing an email? (4)
A
- Dont write an email angry
- Take time to compose you thoughts in a professional manner
- Stick to business
- Be considerate and always maintain your composure
2
Q
What is the first thing you put in your email?
A
Subject line
3
Q
What is the importance of the subject line in emails? (2)
A
- People receive dozens of emails a day
2. Helps recipients prioritize and track important messages
4
Q
What does a letter written in all caps suggest?
A
That you are shouting at the recipient
- creates a loud and irritating message
5
Q
If you need a quick response, what is a better alternative to an email?
A
Phone call
