LO4-best practice Flashcards
(24 cards)
what is applying best practice
behaving in a particular way to ensure high standards of care are being met
how can a SP be non-judgemental
-use effective communication
-not making assumptions
-use empathy
-open-minded and accepting
-respecting feelings/values
how can a SP respect the views, choices and decisions of individuals who require care and support
-Care meets needs of individuals
-Providing person-centred care
-SU feeling valued and supported
-Raising self-esteem
how can a SP use anti-discriminatory practice
-Follow complaints procedures e.g. challenging discriminatory behaviour
-Apply the care values (PPM)+ Child care values
how can a SP value diversity
-Apply the care values (PPM)
-Child care values
how can a SP use effective communication
-Enable informed choices to be made if individuals have the information, they need
-Aid and understand procedures, treatments or care plans
-Use accessible vocabulary
-Adapt communication if necessary
-Active listening
how can a SP follow agreed ways of working
-Follow policies and procedures so that care provided is appropriate, correct and safe
how can a SP Staff training and CPD
-Staff up to date with knowledge, legislation, methods and skills required for their role.
-Staff aware of procedures
what is mentoring
-When an experienced person comes in to train someone.
-share they knowledge and experiences with another practice.
what is monitoring
making sure that the quality of care stays high.
what is performance management
on-going process for the time you’re working at an organisation
what are staff meetings used for
-to share best practice with colleagues
-discuss what went well, what can be improved
- to raise concerns
-reminders
what is discriminatory practice
behaviour that goes against best practice in health and social care.
what is stereotyping
making a generalisation about a group of people
what is labelling
make assumptions about someone
what is inadequate care
not providing the care you are required to
(Not administering medication on time, Rough handling, Not thinking about their rights (consultation / choice))
what is prejudice
Pre-judging someone before you know them
what is abuse (PENSFIBED)
Calling someone names, laughing at them, making derogatory comments. Hitting, punching or scratching.
what is neglect
not providing the care you are required to do
what is involved in a health and safety breach
-Not locking doors / windows
-Not wiping wet floors
-Lack of personal hygiene
-Lack of general hygiene
-Not carrying out risk assessments
-Checking equipment
-Disposing of waste correctly
what is patronising
talking down to someone as though they are a child
Ways to challenge discrimination
-at the time
-afterwards through procedures
-through long-term proactice campaigning (staff
training)
what is whistleblowing
reporting something internally or externally
what do advocacy services do
represent the needs, wants, wishes of a SU
