M6

Question 1

is the process of sharing information with other individuals.

Answer 1

COMMUNICATION

Question 2

is any thought or idea that managers want to share with others

Answer 2

INFORMATION

Question 3

is the ability to share information with other individuals.

Answer 3

COMMUNICATION SKILL

Question 4

is often referred to as the fundamental management skill.

Answer 4

ABILITY TO COMMUNICATE

Question 5

Is the process of transmitting information, ideas, and feelings between two or more people, through verbal or non-verbal methods.

Answer 5

INTERPERSONAL COMMUNICATION

Question 6

It often includes face-to-face exchange of information, in a form of voice, facial expressions, body language and gestures.

Answer 6

INTERPERSONAL COMMUNICATION

Question 7

INTERPERSONAL COMMUNICATION INCLUDES:

Answer 7

• FACE TO FACE EXCHANGE OF INFORMATION
• FORM OF VOICE
• FACIAL EXPRESSIONS
• BODY LANGUAGE
• GESTURES

Question 8

BASIC ELEMENTS OF INTERPERSONAL COMMUNICATION

Answer 8

• SOURCE/ENCODER
• SIGNAL
• DECODER/DESTINATION

Question 9

is the person who encodes information to be shared with others.

Answer 9

SOURCE/ENCODER

Question 10

putting information into a form that can be received and understood by another individual.

Answer 10

ENCODING

Question 11

is the encoded information that the source intends to share constitutes a message.

Answer 11

SIGNAL

Question 12

A message that has been transmitted from one
person to another is called a

Answer 12

SIGNAL

Question 13

is the person with whom the source is attempting to share information

Answer 13

DECODER/DESTINATION

Question 14

This person receives the signal and decodes, or
interprets, the message to determine its meaning.

Answer 14

DECODER/DESTINATION

Question 15

is the process of converting messages back into information.

Answer 15

DECODING

Question 16

The information from the source is transmitted and interpreted correctly at the destination.

Answer 16

SUCCESSFUL COMMUNICATION

Question 17

The information from the source is transmitted and interpreted differently at the destination.

Answer 17

UNSUCCESSFUL COMMUNICATION

Question 18

is the destination’s reaction to a message.

Answer 18

FEEDBACK

Question 19

T/F?

Feedback can be either verbal or nonverbal.

Answer 19

TRUE

Question 20

Can be used by the source to ensure
successful communication.

Answer 20

FEEDBACK

Question 21

is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotions as well as their emotions in relationships with others.

Answer 21

EMOTIONAL INTELLIGENCE

Question 22

An individual’s emotional intelligence is characterized by:

Answer 22

• SELF-AWARENESS
• SELF-MOTIVATION
• SELF-REGULATION
• EMPATHY FOR OTHERS
• ADEPTNESS IN BUILDING RELATIONSHIPS

Question 23

Some research indicates that managers with high
levels of emotional intelligence are likely to be ____

Answer 23

SUCCESSFUL

Question 24

EMOTIONALLY INTELLIGENT MANAGERS

Answer 24

○ Motivate others
○ Focus on personal and organizational achievement
○ Understand others
○ Communicate efficiently and effectively
○ Lead others
○ Build successful teams
○ Handle conflicy appropriately
○ Change organization appropriately
○ Manage diversity
○ Manage creativity and innovation

Question 25

SIGNS OF HIGH EMOTIONAL INTELLIGENCE

Answer 25

○ Considered empathic by others ○ Exceptional listening skills ○ Self-motivated and goal-oriented ○ Does not judge others ○ Highly sociable and pleasing to be around ○ Excellent leadership skills

Question 26

SIGNS OF LOW EMOTIONAL INTELLIGENCE

Answer 26

○ Feels overwhelmed by emotions ○ Highly judgemental of others ○ Holds grudges for a long timr ○ Gets upset easily ○ Feel misunderstood ○ Difficulty accepting feedback ○ Being argumentative ○ Not listening ○ Blaming others ○ Emotional outbursts

Question 27

Managers can sharpen their communication skills by adhering to the following ____

Answer 27

10 Commandments of Good Communication

Question 28

10 COMMANDMENTS OF GOOD COMMUNICATION

Answer 28

- Seek to clarify your ideas before communicating - Examine the true purpose of each communication - Consider the total physical and human setting whenever you communicate - Consult with others, when appropriate, in planning communication - Be mindful of the overtones while you communicate - Take the opportunity, when it arises, to convey something of help or value to the receiver. - Follow up your communication - Communicate for tomorrow, as well as for today - Be sure your actions support your communication - Seek not only to be understood, but also to understand. Be a good listener.

Question 29

follows the lines of the organizational chart when communicating.

Answer 29

FORMAL ORGANIZATION COMMUNICATION

Question 30

3 TYPES OF FORMAL ORGANIZATIONAL COMMUNICATION

Answer 30

- DOWNWARD - UPWARDS - LATERAL

Question 31

A communication that flows from any point of an organization chart downward to another point on the organization chart.

Answer 31

DOWNWARD

Question 32

This type of formal organizational communication is associated primarily with the direction and control of employees.

Answer 32

DOWNWARD

Question 33

A communication that flows from any point of an organization chart upward to another point on the organization chart.

Answer 33

UPWARD

Question 34

This type of formal organizational communication contains the information managers need in order to evaluate the organizational area, for which they are responsible, and determine whether something is going wrong.

Answer 34

UPWARD

Question 35

A communication that flows from any point of an organization chart horizontally to another point on the organization chart.

Answer 35

LATERAL

Question 36

Communication that flows across the organization usually focuses on coordinating the activities of various departments and developing new plans for future operating periods.

Answer 36

LATERAL

Question 37

does not follow the lines of the organizational chart when communicating.

Answer 37

INFORMAL ORGANIZATION COMMUNICATION

Question 38

this type of communication follows the pattern of personal relationships among organization members.

Answer 38

INFORMAL ORGANIZATION COMMUNICATION

Question 39

One strategy for promoting formal organizational ○ communication is to

Answer 39

listen attentively to messages that come through formal channels.

Question 40

HOW TO BE A GOOD LISTENER

Answer 40

○ Stop talking! ○ Put the talker at ease ○ Show the talker you want to listen ○ Remove distractions ○ Empathize with the talker ○ Be patient. Allow plenty of time ○ Hold your temper ○ Go easy on argument and criticism ○ Ask questions

Question 41

is the process of guiding the activities of organization members in appropriate directions.

Answer 41

INFLUENCING

Question 42

Appropriate directions lead to:

Answer 42

the attainment of management system objectives.

Question 43

Influencing involves focusing on organization members as people and dealing with such issues as:

Answer 43

○ Morale ○ Arbitration of conflicts ○ The development of good working relationships.

Question 44

The primary purpose of the influencing subsystem is to

Answer 44

enhance the attainment of management system objectives by guiding the activities of organization members in appropriate directions.

Question 45

SIX PRIMARY MANAGEMENT ACTIVITIES

Answer 45

- LEADING - MOTIVATING - CONSIDERING GROUPS - COMMUNICATING - ENCOURAGING CREATIVITY AND INNOVATION - BUILDING CORPORATE CULTURE

Question 46

INPUT (a portion of organization's:)

Answer 46

- PEOPLE - MONEY - RAW MATERIALS - MACHINES

Question 47

OUTPUT

Answer 47

APPROPRIATE ORGANIZATION MEMBER BEHAVIOR