Flashcards in Managing Team Conflict Assertively/Responsibly Deck (16):
What is conflict?
“Conflict may be viewed as a feeling, a disagreement, a real or perceived incompatibility of interests, inconsistent world views or a set of behaviors.”
What happens when we address conflict effectively?
improves interpersonal relationships
can promote organizational growth
What are the four categories of conflict?
differences regarding data, resolve by seeking info from reliable sources
differences about how to do something, acknowledging that more than one path may bring success, establish criteria for method selection
differences about desired outcomes, try to find common concerns/goals which redefines the issue and gives more opportunity for problem solving
most complex differences, takes motivation to work through value differences, avoid stating the other person is wrong, find compatible goals
Forms of Conflict
Intrapersonal- within one person
Intragroup-within an established group
Conflict Resolution: Win-Win
assertive & responsible, creative approaches result in unique resolution
Conflict Resolution: Lose-Win
let others resolve the conflict at your expense, non-assertive and irresponsible
Conflict Resolution: Win-Lose
resolve the issue at the expense of others, aggressive and irresponsible
Conflict Resolution Tips
1. Consider what outcomes are needed instead of how to handle it.
2. All affected need to be involved in resolving it.
3. Describe the conflict using actual data. Which category is involved (facts, methods, goals, values).
4. Identify differences between parties involved.
5. See it from the other person’s point of view.
6. Brainstorm for ideas without judgment.
7. Select the best solution.
8. Reach an agreement.
9. Plan who, what, where, when to take action.
10. Evaluate the process and product.
Multigenerational Team: Traditionalist
pre 1944, work ethic, nursing as a calling, value discipline & respect. Good at attention to detail & best use of resources.
Multigenerational Team: Boomers
1944-1960, idealists, inner directed, raised permissively, self absorbed, nursing as a profession. Good at consensus building & mentoring.
Multigenerational Team: Generation X
1961-1980-free agents build skills for marketability, want balance and respect for their personal priorities, raised in families both parents working. Good with entrepreneural spirit and technology skills.