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2015 Brian > marco island games > Flashcards

marco island games Flashcards

1
Q
  1. Other than paying bills, the self-service feature on Comcast.com allows for customers to do these 3 items.
A

a. Add/remove services, Obtain troubleshooting help, Install service using a SIK: Account Preferences; username and password changes; cancel appointments.

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2
Q
  1. Mathematically, this is the number of items the base is multiplied by itself.
A

a. Exponent

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3
Q
  1. What is another name for star wiring configuration? (each outlet is fed directly from a central location)
A

a. Homerun wiring configuration

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4
Q
  1. A term for calls that originate and terminate in the same local access and transport area. (for example, 281-xxx-xxxx calls 281-xxx-xxxx)
A

a. Intra-LATA

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5
Q
  1. This company launched dual-tone multi-frequency signaling under this registered trademark.
A

a. Western Electric under Touch-Tone Dialing trademark

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6
Q
  1. This telephone line, which is dedicated to a specific subscriber, sends signals through the system based on a subscriber making and receiving calls.
A

a. Subscriber line

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7
Q
  1. An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.
A

a. IP Streaming on X1

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8
Q
  1. The set-top box records 4 programs while watching a 5th.
A

a. XG1

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9
Q
  1. This App lets customers have access to their scheduled appointments on both their mobile devices and X1 Apps screen from X1 box.
A

a. MyAccount App

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10
Q
  1. Solar emissions, lasting just a few minutes, happen twice a year in these two months.
A

a. March and October

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11
Q
  1. Name the process of connecting an RF remote control to a specific device.
A

a. Pairing

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12
Q
  1. A XG1 has this amount of recording space.
A

a. 500GB

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13
Q
  1. The Xfinity On Demand transport bar allows customers to fast forward or rewind in how many speeds.
A

a. 4

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14
Q
  1. On the X1 Entertainment Operating System, other than Facebook and Pandora, these 2 Apps allow for a more customized experience.
A

a. Photos and Headlines

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15
Q
  1. Customers can designate these for all kinds of account activity including PPV and Malware.
A

a. Alerts

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16
Q
  1. These can be found on the Xfinity Youtube Channel, on the On-Screen Guide, on XFINITY on Demand and on Comcast.com.
A

a. Self-help videos

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17
Q
  1. This will find titles, genres, actors, and display alternatives.
A

a. X1 Advanced Search

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18
Q
  1. Comcast’s fastest residential Internet speed tier.
A

Gigabit Pro, formerly Extreme 505

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19
Q
  1. The three (3) successful phases for successful implementation of the X1 platform.
A

a. Installation, Activation, Remote Pairing/Programming

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20
Q
  1. Our “Central Brand Promise” slogan to our customers and ourselves that focuses on innovation and moments that inspire us to re-imagine entertainment.
A

a. “The Future of Awesome”

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21
Q
  1. Three ways a customer can access their account information.
A

a. My Account: Mobile App; My Account: Comcast.com; My Account: Set-top Box

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22
Q
  1. What is the term used in IP telephony for methodologies and transmission techniques that manage the delivery of voice, using IP packets.
A

a. VoIP

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23
Q
  1. This must be used only when plant design dictates upstream TX to be out of specifications.
A

a. Reverse Amplifier (will also accept return amplifier)

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24
Q
  1. This must be used for underground drops buried at a minimum of 8 inches.
A

a. Conduit

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25
Q
  1. The number of SD/HD set top boxes a customer can self-install within a 14 day period.
A

a. 4

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26
Q
  1. This includes preparation, greeting, in-home assessment, paperwork and payment collection.
A

a. Consultation

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27
Q
  1. Before you dig, call this number.
A

a. 811

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28
Q
  1. The number of loops OSHA allows on a body belt used for climbing.
A

a. A maximum of 4

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29
Q
  1. This type of electric outlet protects the technician from electrical shock.
A

a. GFI or GCFI

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30
Q
  1. PACM
A

a. Presumed Asbestos Containing Material

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31
Q
  1. These are the three items you’d look for on an OSHA inspector’s ID card.
A

a. Photo, Serial Number, Signature of the Secretary of Labor

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32
Q
  1. Three locations to download XFINITY Apps.
A

a. Download from the Apple App Store, Google Play, Windows Store, or Amazon App Store

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33
Q
  1. A collection of software that manages computer hardware resources, and provides common services for computer programs.
A

a. Operating System

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34
Q
  1. A computer interface that permits users to directly manipulate objects which are displayed on the computer screen.
A

a. GUI or Graphical User Interface

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35
Q
  1. This is the final component in the CAAP.
A

a. Captive Portal

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36
Q
  1. While troubleshooting a customer’s Windows based OS, in the Device Manager you see a Blue “i” on a white field. What does this stand for?
A

a. The resource was manually selected, and does not indicate a problem or disabled state.

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37
Q
  1. The XH indoor/outdoor cameras can operate up to this frame rate and can store video clips of this time length.
A

a. 30 FPS and 15 seconds

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38
Q
  1. Zigbee sensors routinely send heartbeat messages at this time interval.
A

a. Every 27 minutes.

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39
Q
  1. With XFINITY Voice Text Messaging you are allowed to send 250 messages per day. At what time does the per-day rollover occur?
A

a. 12:00AM PST (3:00AM EST)

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40
Q
  1. When using the Xfinity TV App, you can stream live programming on up to this number of devices simultaneously.
A

a. 6

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41
Q
  1. How many XFINITY Voice Text Messages are allowed daily.
A

a. 250 SMS messages

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42
Q
  1. Name the two technologies on which the X1 Entertainment Operating System receives information.
A

a. Data over Cable Service Interface Specification (DOCSIS) and Quadrature Amplitude Modulation (QAM).

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43
Q
  1. Activate Call Trace
A

a. *57

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44
Q
  1. Deactivate Call Waiting per call
A

a. *70

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45
Q
  1. Deactivate Call Forwarding
A

a. *73

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46
Q
  1. Deactivate Terminal Make Busy
A

a. *231

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47
Q
  1. Cancel/Deactivate Call Forwarding Selective
A

a. *83

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48
Q
  1. This is the CPU speed requirement for 20Mbps in Windows 7.
A

a. 1GHz or higher, 32-bit or 64-bit.

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49
Q
  1. The type of cable/rating that must be used to run cables between floors in an MDU.
A

a. CATVR (or higher).

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50
Q
  1. Minimum clearance for aerial drops above sidewalks or other pedestrian traffic areas.
A

a. 10 feet

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51
Q
  1. These two protocols use a password 8-63 characters long.
A

a. Wi-Fi Protected Access (WPA) and WPA2

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52
Q
  1. A digital transmission technology that splits the frequency band into different time slots.
A

a. TDMA (Time Division Multiple Access)

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53
Q
  1. These two options are available when retrieving voicemail messages using the X1 Voicemail App on the X1 Entertainment operating system.
A

a. Play or Read Message

54
Q
  1. In Parental Control Settings, this is a list of all instances, both successful and unsuccessful when a PIN was required.
A

a. PIN Challenges

55
Q
  1. Name the three ways a customer can watch XFINITY On Demand Purchases.
A

a. Through their set-top box, Online from the XFINITY TV Store or through XFINITY On Demand Purchases App

56
Q
  1. Hitting the “last” button on your X1 remote will show this many previously viewed shows and/or recordings.
A

a. Nine

57
Q
  1. This tool allows technicians to add customer owned EMTAs and modems.
A

a. ACEA tool or TechNet

58
Q
  1. This may cause poor video quality in your Xfinity TV Go app.
A

a. Weak Wi-Fi Signal

59
Q
  1. Comcast agents are able to troubleshoot, look up tickets and schedule trouble calls using this tool.
A

Einstein

60
Q
  1. The formula used for ascending a pole while hitch-hiking.
A

a. Belt, Step-Lock-Step, Belt

61
Q
  1. Press and hold the Setup button until the Power button changes from red to green then enter 987.
A

a. Un-pairing

62
Q
  1. Name the four types of remote controls.
A

a. Dedicated, Unified, Universal, and Universal Learning

63
Q
  1. An X1 remote does this to indicate it is successfully paired with the box.
A

a. Flashes green

64
Q
  1. Available for our customers to purchase, this remote has backlit buttons and a TV/Video button.
A

a. XR5 Premium Backlit Remote

65
Q
  1. On a platinum or silver remote, after pressing and holding the Setup button until Cable blinks twice, this code is entered to remap a remote key.
A

a. 994

66
Q
  1. This command is used to see if a computer can successfully access a specific Web site.
A

a. Ping

67
Q
  1. This Network is similar to P2P networks but has dependencies on other equipment and services.
A

a. LAN or Local Area Network

68
Q
  1. This type of IP can be set aside by a network administrator for a particular device.
A

a. Reserved.

69
Q
  1. XFINITY Home customers without XFINITY Internet will need this prior to accessing the XH Portal
A

a. Comcast User ID

70
Q
  1. Used to extend the wireless signal to either a Touchscreen or camera.
A

a. Wi-Fi repeater

71
Q
  1. Name three Zigbee devices that also work as Zigbee repeaters/reflectors.
A

a. Siren, lamp module, appliance module and/or the PIM; light switch

72
Q
  1. This device manages data transfer according to MAC.
A

a. Switch

73
Q
  1. The proper angle of your safety strap when you are belted onto a pole.
A

a. 5 degrees.

74
Q
  1. This must be marked on all safety glasses to ensure that they meet ANSI requirements.
A

a. Z-87

75
Q
  1. When pole climbing, this is the proper angle of your leg when striking the pole.
A

a. 30 degrees

76
Q
  1. In XFINITY TV Go this means that you don’t currently subscribe to the channel that provides the selected content.
A

a. An Orange Key

77
Q
  1. Three of the five tabs in the Einstein Account History.
A

a. Contact History, Ticket History, Customer History, CAE Lookup, and Email History

78
Q
  1. To meet minimum XFINITY Voice requirements, a phone handset must have an industry-standard ring equivalence number (REN) of no more than this.
A

a. 1

79
Q
  1. This number represents the best possible LQI signal.
A

a. 255

80
Q
  1. A term that describes having your view of the road blocked by another vehicle.
A

a. Bill boarding

81
Q
  1. This network allows devices to communicate with each other unaided.
A

a. P2P

82
Q
  1. The App that will enable you to download content from your DVR directly to your mobile device.
A

a. XFINITY TV App

83
Q
  1. A barrier which is an extension of the wall at the edge of a roof, terrace, balcony, walkway or other structure.
A

a. Parapet

84
Q
  1. How often should prep tool blades be replaced?
A

a. Monthly

85
Q

In 2010, this term was introduced for our service and technology platform delivering high-quality TV, Internet and voice.

A

XFINITY

86
Q

It recognizes an employee or team that successfully implemented a new method or device, or has significantly changed an already existing product or process for a better method or devices.

A

Comcast’s Innovation Award

87
Q

This XH device uses a photoelectric detector for monitoring.

A

Smoke Detector

88
Q

This service allows media streaming across the Internet from remote servers, providing content streams to many devices just about anywhere in the world.

A

Cloud Services; Cloud DVR; Cloud

89
Q

This load sharing technique logically combines multiple DOCSIS channels.

A

Channel bonding

90
Q

Heat detectors within the smoke alarm begin to alarm when the temperature reaches this Farenheit level.

A

135 Degrees

91
Q

This is the last step in the pathway in Einstein Toolkits that you would take to reset the customer’s password.

A

CPNI Validate

92
Q

This is what interior wall plates must be securely attached to.

A

Wall plate mounting brackets

93
Q

Our partner monitoring service, C.O.P.S. is shortened from this.

A

Central Office Processing Service

94
Q

XH smoke detectors have a use-window of this number of years from the date of manufacturer.

A

10 years

95
Q

A non-profit collaborative trade organization that defines a standard for moving digital media from one device to another in a home network.

A

Digital Living Network Alliance

96
Q

This functionality toggles the router networking functionality of a wireless gateway.

A

Bridge Mode

97
Q

This program provides the opportunity for young adults, ages 14 to 21, primarily from diverse, low-income backgrounds, to develop their technological skills and apply what they have learned to benefit their community.

A

Comcast Digital Connectors

98
Q

These gases must be less than 10% of LEL and LFL in order to safely enter a permit required confined space.

A

Combustible and Flammable gases

99
Q

A life threatening condition that results in failure of the body’s internal warming system.

A

Hypothermia

100
Q

According to OSHA, the acceptable oxygen level range for a confined space.

A

19.5% to 23.5%

101
Q

This is the proper order when checking for atmospheric hazards.

A

Oxygen, Combustible gases, Toxic gases

102
Q

The atmosphere in a confined space is monitored and recorded at these intervals.

A

Monitor constantly and record every twenty minutes.

103
Q

Name two of the three major music licensing organizations which provide the right for businesses to play licensed recordings.

A

ASCAP, BMI, SESAC

104
Q

Descriptive name for an address or group addresses on the Internet.

A

Domain name

105
Q

This is no longer considered a safe practice to prevent AC ring voltage while working on the wiring.

A

Taking a phone off the hook.

106
Q

This connects directly to the IP3 server via an Ethernet cable.

A

MegaPort Gateway

107
Q

This device acts as a focal point in connecting multiple computers within one Local Area Network

A

Switch

108
Q

These five services are available to Residential but are excluded from Business.

A

DVR, VOD, Impulse PPV, iTV, Premium Channels

109
Q

Backup batteries will not be available for purchase from Comcast by customers subscribing to this service.

A

Unlimited Select

110
Q

The path used to pull PDF or exact view of customer’s statement.

A

Account Health>Account Info>View Billing Details

111
Q

4 of the most common features found on all Telephone Butt sets.

A

Monitor mode, Talk mode, Speaker phone, Polarity test, Talk battery, Dialing and calling

112
Q

Two types of XFINITY Voice privacy options available .

A

CNAM (Caller ID name) and Caller ID blocking per line

113
Q

Chroma Delay Testing is completed at this location.

A

Head End

114
Q

Four of the Dolby Digital formats that SPDIF supports.

A

5.1, 6.1, 7.1, 7.2, THX, and DTS 9.1 and 11.1

115
Q

This process is done after pressing “Power” to turn off the Cisco set-top box, to access the diagnostic screen.

A

Press Help within 2 seconds

116
Q

A blue screen showing the error message PACE ABL means this on an X1 box.

A

Defective STB and/or corrupt firmware

117
Q

Selecting and ITG can be done in these three ways.

A
  1. Recommended by Einstein2. Select from a list of ITGs3. Search by customer reported symptoms
118
Q

This is where you would look in Einstein to verify the franchise area for the customer’s address.

A

Window Shade

119
Q

This tool in Einstein allows you to text driving directions to a customer for the closest Comcast Customer Service Center.

A

BAM (Box Availability Matrix) Tool

120
Q

This indicates a pending disconnect or disconnect on “Account Info”

A

Red Light

121
Q

We stopped using this for sealing buried drop splices.

A

Air-shrinkable or heat shrinkable tubing

122
Q

For safety, wall-plate-to-CPE jumpers must be securely attached (to baseboard/floor, etc) if longer than this.

A

6 feet

123
Q

This is one of the four virus actions that inserts itself into other program files, then replicates itself every time its host is read by the computer.

A

Replication

124
Q

Device located in the headend that hosts two-way communications with the DOCSIS devices located at the customer premises.

A

CMTS (Cable Modem Termination System)

125
Q

To check that TCP/IP is correctly configured and working properly on a computer, ping this address on the computer (127.0.0.1)

A

Loopback IP

126
Q

Comcast Business Voice uses this type of start technology with the eMTA.

A

Loop

127
Q

Four types of hunt groups available with BVE

A

Regular, Simultaneous, Circular, Uniform

128
Q

This is a customer Ethernet network that allows computers to seamlessly link multiple locations together and exchange data up to 1 gigabit per second.

A

ENS

129
Q

This number expresses the overall loading effect of the subscriber’s equipment on the eMTA.

A

Ringer Equivalence Number (REN)

130
Q

A site where telecommunications companies physically interconnect their systems with other networks.

A

Point of Presence (POP)

2015 Brian (28 decks)

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