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Course 14 > Mediation > Flashcards

Mediation Flashcards

1
Q

Negotiation

A

where parties have a degree of difference in position

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2
Q

Interest

A

the WHY behind your want

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3
Q

NPSC

A

Negotiation preference and style chart

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4
Q

NPSC is used to…

A

Win acceptance of other parties involved

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5
Q

NPSC styles

A

Evade-Not now, come back later
Comply- yes, lets do it your way
Insist- Take it or leave it
Settle- split the difference and call it a day
Cooperate- lets work together and come up with an even better idea

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6
Q

The Who, Stakes, Situation is used…

A

before negotiation starts

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7
Q

Who

A

Who are you dealing with

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8
Q

Stakes

A

what do you stand to gain or lose

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9
Q

Situation

A

what are the current or future circumstances

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10
Q

TIPO model

A
  1. Illustrates how trust influences you use of information and power AND how information and power influence the way you develop options
  2. Understand how trust, information and power influence any negotiation session
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11
Q

TIPO

A

Trust, Information, Power, Options

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12
Q

Mediation

A

Used when negotiation breaks down or reaches a roadblock

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13
Q

Mediator

A

individual that facilitates communication and promotes understanding

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14
Q

Dispute Resolution

A

alternative means is used to resolve an issue

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15
Q

Caucus

A

When the mediator holds a private meeting with individual parties

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16
Q

Stakeholder

A

outside parties who have a vested interest in the situation

17
Q

Emotional Control

A

effectively controlling outwardly visible emotions

18
Q

Impasse

A

Occurs when parties are deadlocked

19
Q

ADR

A

Alternative
Dispute
Resolution

20
Q

ADR

A

Umbrella term of options to resolve disputes

21
Q

Mediation styles

A

Transformative
Narrative
Evaluative
Facilitative

22
Q

Evaluative

A

Used where parties don’t have enough expertise

SME acts as mediator

23
Q

Transformative

A

Focuses on empowerment

enables parties to seek their own solutions

24
Q

Narrative

A

Talking it through

25
Q

Facilitative

A

Used when nego stalls due to comm breakdown

Mediator helps, clarify, reevaluate and analyze

26
Q

Mediation Process (3)

A

Gather info
Assess dispute
Determine when to offer mediation

27
Q

Stages of mediation (5)

A 
Mediator open statement
Parties opening statements
Joint discussion
Caucus
Closure
28
Q

Methods of dealing with Impasse

A

Reality checking
BATNA
WATNA
Others POV

29
Q

Reality Checking

A

Unrealistic demands

30
Q

BATNA

A

Best course of action if resolution isn’t reached

31
Q

WATNA

A

Worst course of action if resolution isn’t reached

32
Q

Others POV

A

Put yourself in their boots

Course 14 (14 decks)

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