MGMT ch 11 Flashcards
(5 cards)
1
Q
What is being communicated/The 3’is
A
Information-Ideas-Instructions
2
Q
The communication Process
A
1.Sender
2.Encoding
3.Message
4.Chanel
5.Receiver
6.Decoding
7.Feedback
3
Q
What Barriers Keep Communication from Being Effective
A
Common barriers to effective communication
Filtering
selective perception
information overload
Emotions
Language
Gender
national culture
4
Q
How can mangers fix communication barriers
A
- Constrain emotions
- Simple language
- Get feedback/ask questions
- Eye contact
5
Q
What Communication Issues do Managers Face Today
A
- managing communication in an Internet world
- managing the organization’s knowledge resources
- communicating with customers
- getting employee input
- communicating ethically
