Module 3

Question 1

is a type of communication that is predicated upon certain business values, such as being truthful, concise, and responsible with one’s words and the resulting actions.

Answer 1

Ethical Communication

Question 2

The main principle of ethical communication is ____, as other factors stem from this core value of presenting information in the most reliable and factual way possible.

Answer 2

Honesty

Question 3

The goal of _____ _____ is to be as objective as possible when communicating with others and to ensure that every recipient receives the same message.

Answer 3

Ethical Communication

Question 4

When communicating with another party, truly ethical communication entails considering any potential factor that may influence how the recipient understands - or receives - the information that is being communicated.

Answer 4

Consideration for Any Potential Roadblocks

Question 5

Obviously, ethical communication dictates that speakers utilize the language that listeners understand. It would make little sense to present a business presentation in English to a non-English speaking Chinese audience

Answer 5

Language Use

Question 6

When speaking to a layperson, it is ethical to speak with simple, easy-to-understand words,

Answer 6

Jargon

Question 7

Ethical communication takes into account the level of _____ as well as the language spoken by listeners so that recipients of the communication (whether it be spoken or written) are able to fully understand what is being communicated.

Answer 7

Language Fluency

Question 8

In this information and digital age, some take accessibility to advanced technology for granted. For instance, while smartphones are readily available, and translation apps are abundant, not everyone is able to access such applications or platforms.

Answer 8

Accessibility to Technology

Question 9

The art of communication allows people to express themselves in order to _______ _______. In business, this can be an employee dealing with a manager, executives communicating with stakeholders, or managers talking with other business representatives.

Answer 9

Development of Relationship

Question 10

Examples of Ethical Communication

Answer 10

Medical industry
Property consulting industry
Marketing industry

Question 11

These principles ensure that all patients and fellow medical professionals have their rights protected. For instance, doctors are required by law to not divulge private information about patients to anyone whom the patient has not consented to be privy to such private info.

Answer 11

Medical industry

Question 12

Ethical communications in the _____ can take several forms, including revealing key pieces of information to would-be home owners of a property, including “negative” truths about the property

Answer 12

Property consulting industry

Question 13

Ethical communications in the ________ can include revealing to clients that their business applications are not optimal, and that a cheaper vendor, or a different form of _____, will yield better results.

Answer 13

Marketing industry

Question 14

In business organizations, communicating concisely, ethically, and appropriately are all necessary so a business can operate effectively and efficiently.

Answer 14

Ethical Communication in an organization

Question 15

Ethical Communication in an organization

Answer 15

1. Choosing the right place/time
2. Knowing one’s audience

Question 16

it can be said that there is a value underlying honesty (with regard to ethical communication) and that is emotional intelligence/empathy as the precursor of all soft skills, which allows all personnel to be understood, and to effectively communicate with others.

Answer 16

Principles of ethical Communication

Question 17

also means being as objective as possible, that is, not tailoring the story based on what the speaker wants the listener to believe.

Answer 17

Being truthful and honest

Question 18

the most core principle of ethical communication.

Answer 18

Truthfulness and honesty

Question 19

Hearing someone and listening to them are two different things. In order for ethical communication to be effective, it is necessary for the recipient to pro-actively listen to the speaker, and to not just hear what they want to hear, or to hear only parts of the conversation. This also means asking questions when any point is not completely understood, for the sake of clarification.

Answer 19

Active Listening

Question 20

Ethically and concisely communicating means _______ manner with every recipient, negating unnecessary conflict, which typically creates a breakdown in communication and causes misunderstandings.

Answer 20

Speak non-judgmentally

Question 21

Bringing your personal experience into a dialogue with business listeners is important, providing backup for your arguments with something more tangible.

Answer 21

Speak from your own experience

Question 22

To effectively communicate with your listeners, use the most preferred communication channel, whether that be face-to-face, email, conference call, phone call, messenger app, etc.

Answer 22

Consider the receiver’s preferred communication channel

Question 23

While asking for clarification or confirmation of a point is fine, many times questions that listeners pose have already been answered. Listeners should think about what has been said before constructing a reply. Reading “in between the lines” is also an important skill that allows for understanding what isn’t said, but was implicitly said or implied.

Answer 23

Strive to understand

Question 24

Ethically communicating assumes the speaker will avoid rudeness, be polite and professional, and have tact. The ethical communicator knows that it’s not only important what you say, but how you say it. Tone is one of the most critical facets of communication

Answer 24

Avoid negative tone

Question 25

results in misunderstandings and unnecessary conflicts and a breakdown in workplace communications, which only hinders corporate progress and creates problems. Interrupting others not only shows a lack of respect, but does not allow the listener to fully grasp what is being said, which often results in incorrect assumptions being made.

Answer 25

Do not interrupt others

Question 26

Most businesses should include a clause in their code of ethics defining what is appropriate when it comes to honoring client and employee ________. This can have a wide range of implications, including minimizing workplace gossip, and mitigating toxic conversations about the private lives of clients and/or personnel.

Answer 26

Respect privacy and confidentiality

Question 27

As noted before, a core tenant within any ethical communication framework is taking ______ for the actions that result from one’s words, whether it be good or bad. This includes both short term and long-term consequences of one’s communications. Owning one’s words reinforces the importance of being conscientious about ethical communication.

Answer 27

Accept responsibility

Question 28

Do’s of Technical Writing:

Answer 28

1. Display a good readability in your content.
2. Make use of clear, unambiguous words whose meaning you are sure of.
3. If you are discussing different subjects in your text, setup a smooth transition between any two topics.
4. If using tables, list or figures, be sure of the validity of the given data.
5. Give a thorough review to the entire content and re-write the portion you think, can be presented better. Look for mistakes, typos, breaks in logic, ambiguity – anything that detracts from a clear report that is easy to read.

Question 29

Don’ts of Technical Writing:

Answer 29

1. Do not use abbreviations unless specified to do so. Do not apply contractions or any gender specific pronouns. Don’t use intensifier to convey strength of an action or a property of a subject.
2. Don’t use filler words such as redundant pairs, modifiers or similar categories. Do not use long noun strings in order to modify the last noun of a sentence.
3. Do not apply ‘Metadiscourse’ and avoid your personality spilling into the content. Do not address the reader directly unless you are creating a user manual of some kind. Do not repeat the obvious conclusion of an action.
4. Do not assume anything about the process or product in hand. Do not make your report humorous. What is amusing to you may be offensive or inexplicable to your reader.
5. Do not rush to send the content for further processing without glossing over the content for accuracy and coherency.
6. Don’t assume you know something – clarify and confirm your knowledge.
7. Don’t be afraid of technology. …
8. Don’t speak two different languages in one sentence, especially if English is one of them!
9. Don’t use gender-specific or gender-biased terms.
10. Don’t write without first defining a scope.

Question 30

Consideration for Any Potential Roadblocks

Answer 30

1. Language Use
2. Jargon
3. Language Fluency
4. Accessibility to Technology
5. Development of Relationship

Question 31

also assumes that communicated information is always presented (and received by the listener) according to one’s subjective perception, even if only in the most minimal way

Answer 31

Ethical Communication

Question 32

Principles of Ethical Communication

Answer 32

1. Being truthful and honest
2. Active Listening
3. Speak Non-judgmentally
4. Speak from your own experience
5. Consider the receiver’s preferred communication channel
6. Strive to understand
7. Avoid negative tone
8. Do not interrupt others
9. Respect privacy and confidentiality
10. Accept responsibility