Module 6 - EMPLOYEE AND LABOR RELATIONS Flashcards
(16 cards)
Part One: Employee Relations/What are the key facets of employee relations?
- Communication
- Conflict resolution
- Trust-building
- Employee engagement
- Fair treatment
Why are employee relations important for employers?
- Boosts productivity and morale
- Reduces turnover
- Minimizes legal risks
- Encourages a positive work culture
Why are employee relations important for employees?
- Increases job satisfaction
- Enhances sense of security
- Promotes career development
- Builds trust and fairness
What are the four pillars of employee relations?
- Open communication
- Employee involvement
- Recognition and reward
- Fair treatment
What are examples of employee relations practices?
- Regular feedback
- Employee surveys
- Disciplinary policies
- Recognition programs
- Conflict mediation
Labor Union / What is a labor union?
An organized group representing workers’ interests in negotiations with employers over wages, benefits, and working conditions.
What are the key focus areas of unions?
- Collective bargaining
- Worker safety
- Fair wages and hours
- Job security
What is HR’s role in working with labor unions?
- Serve as a liaison
- Ensure legal compliance
- Facilitate fair negotiation
- Maintain communication
What supports effective union collaboration?
- Transparency
- Mutual respect
- Active listening
- Problem-solving approach
Union vs. Nonunion workplaces: Key differences
- Union: Collective bargaining, more formal grievance process
- Nonunion: Individual negotiation, more flexible policy application
Employee Grievance/What are the types of employee grievances?
- Policy violation
- Discrimination
- Harassment
- Unfair treatment
- Unsafe working conditions
How should HR handle grievances effectively?
- Acknowledge and document the complaint
- Investigate impartially
- Communicate findings
- Take corrective action
Who holds grievance responsibilities?
- HR: Investigation and resolution
- Managers: First-line response
- Employees: Report concerns properly
Alternative Dispute Resolution (ADR)/What are the benefits of ADR?
- Cost-effective
- Time-saving
- Preserves relationships
- Private and confidential
What are the types of ADR?
- Mediation
- Arbitration
- Negotiation
- Peer review panels
- Ombudsman involvement
What is the ADR continuum?
A scale from informal (negotiation) to formal (arbitration), offering varied approaches depending on the conflict severity.
