What are the 3 key attributes of a change manager
- Be on board with company goals 2. Engage others. 3. Believe in it
What is the key thing staff will want to know with change
What is in it for me?
What key reason do projects fail for
Top level managers not being involved
What is a fact find and how is it done
A Tool used prior to a programme to find out how people feel about the Business and it’s future - one to one interview
What are the 3 sections of a fact find
- Demographic - Who 2. Presvious change experiences - good bad 3. How could future change be improved - Lessons learnt
What two types of change does a change managers survey cover and what priods
IT & Business for Now and the future
What are CSF’s and why are they important
Critical Success Factors - to show the work being done adds value
3 Types of change that should be in scope
- Strategic (Cultural - Difficult) 2.Tactical - (Systems and processes - moderate) 3.Operational - Changing tasks (Easiest)
What are the 4 types of planning shortcomings
- Over planning - taking on too much work 2. Cost - not approved or budgeted 3. Delivery - half finished projects 4. Moving Targets - difficult to plan for
What are the 4 types of governance culture shortcomings
- Not having a mission statement 2. teams working in silos 2. No one taking ownership 4. No Mertrics and lack of controls
What are the 3 types of project management team shortcomings
- No competencency framework 2. Poor training 3. Poor utilisation or PrmS
What are the 3 types of ERP shortcomings
- People don’t like the system 2. Too complex systems 3. Peoples lack of confidence with a system
What are the 3 types of training shortcomings
- Lack of face to face 2. A big early hype on the CM team and slow results 3. Trainers not being properly trained
What are the 3 types of personnel and organisation structure shortcomings
- Vertical not horizontal management 2. Recruitment with lack of skills 3. High staff turnover in project teams leads to instability
What are the 3 types of lack of communication culture shortcomings
- Information gaps 2. Poor cascaded comms 3. Project comms seeming hidden
What are the 3 types of working in silos shortcomings
- No overall visibility or responsibility 2. PrmS implentation without understanding each silo barriers 3. Teams can consider themselves “too powerful”
What are the 3 types of project reporting shortcomings
- Poor ERP reporting 2. No common approach 3. Poor data
What is the key thing a change manager must be able to make a senior manager see
It’s a Must have NOT a nice to have
What does the cognitive model of change show
That change can be driven from different directions and that understanding all factors will help make change a success
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Module One - What is Change Management?47
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Module Four - Managing Change Processes0
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Module Five - Managing Change Projects0
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Module Six - Managing Change Diversity0
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Module Seven - Compliance And Change0
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Module Eight - Quality And Change0
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Module Nine - Audit And Change0
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Module Ten - Ethics And Change0
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Module Two - The Individual as a Change Manager19
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Module Three - Change Structure and Environment24
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Module Four - Managing Change Processes17
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Module Five - Managing Change Projects21
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Module Six - Managing Change Diversity10
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Module Seven - Compliance and Change27
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Module Eight - Quality and Change17
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Module Nine - Audit and Change13
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Module Ten - Ethics and Change2
