Motivation Flashcards
(31 cards)
What are the advantages for motivation?
- Productivity increases
- Customer service improves
- Less absenteeism
- Lower staff turnover
- Better employee relations (relationship between employeed and management)
- Less resistance to change
- Less chance of industrial action
What ae different motivation theories?
Maslow’s Hierarch of needs
Herzberg’s motivator-hygiene theory
What is Maslow’s hierarchy of needs?
This is a set of 5 needs for motivation which come in a particular order (if the bottom levels are not achieved then even if the top ones are motivation isn’t achieved)
What are the 5 needs in Maslows hierarchy of needs?
- Self actualisation
- Self esteem
- Love and belonging
- Safety and security
- Physiological needs
What are physiological needs?
Basic needs for bodily function and staying alive e.g. living wage, access to toilets, running water
What is safety and security?
Feeling safe at work and at home both physocally and financially e.g. safe working conditionsm job security (permanent contract), fair wage
What is love and belonging?
This is a feeling of acceptance and is fulfilled by social needs such as family and friends e.g. good atmosphere, open plan layout, friendly supervision
What is self-esteem?
To feel worthy and respected e.g. job titles, recognision, achievements
What is self actualisation?
To realise potential and have status in life e.g. opportunities for creativity, personal growth and promotion opportunities
What is the Herzberg motivator-hygiene theory?
This is when employeed are motivates by two seperate factors- hygiene and motivational factors
What are hygiene factors?
Factors that don’t motivate however if they aren’t met staff will be demotivated and unsatisfied
What are hygiene factor examples?
Pay, working conditions, quality supervision, clean toilets, job securitty
What are motivator factors?
They are responsible for increasing motivation (they can be linked to the top of Maslows hierarchy)
What are motivator factor examples?
Recognision, status, responsibility
Why are manager roles important in motivation?
They are the people who provide the motivators and ensure hygiene factors are present
What are the roles of a manager in motivation?
- Organise
(and plan and co-ordinated) - Command
- Control
- Delegate
- Motivate
Organise
(and plan and co-ordinate)
Arrangemets are made so all resources are in the right place at the right time with the right quantity
(look ahead, set aims and strategies)
(ensure everyone of working towards the same aim and everyone fits in with the work)
Command
Managers set goals and should issue instructions to employees
Delegate
Give subordinates the authority to acrry out managemnet level tasks. This helps lessen the mangers workload.
Motivate
Management give their teams a reason to enjoy their work. Workers are motivated in many different ways
What are methods of motivation?
Basic:
- Fair pay
- Commission
- Performance Related Pay (PRP)
- Peice rate
- Overtime
- Incentives (non-financial)
- Offer permanent contracts
- Good working conditions
Advanced:
- Staff appraisals
- Recognision
- Development opportunities
- Empowerment
What is commision?
When salespeople are offered a % of their sales
What is performance related pay?
Bonus- an extra payment on top of the basic wage for meeting targets
What is piece rate?
Employees are paid per item they produce
