Flashcards in new company officer chapter 2 Deck (28)
this helps fire services provide the highest level of service to their customers at the lowest possible cost?
organizational structure p 31
fire service top officials are called?
fire chief, chief, commissioner, or chief executive officer (CEO) p31
these are used to define organizational policy and describe behavioral and performance expectations of employees.
cooperation among company members is based upon what two things?
following department guidelines and also trust that comes from consistent applications of sound organizational principles p32
order of rank and authority in the fire service
chain of command p 32
the common organizational structure used in the fire service that is defined as having an uninterrupted series of steps or chain of command.
scalar structure p. 32
this type of organizational structure allows for decisions and information to be directed from the top of the organizational structure down through intermediate levels to the base of the structure.
scalar structure p. 32
feedback and information in a scalar structure is transmitted from which level?
up from the bottom of the structure to the top positions p32
those who deliver services to the public or external customers such as fire suppression, ems, inspections, education, and investigations.
line personnel. p 33
those who provide support to line personnel or internal customers such as training, logistics, and personnel administration
staff personnel p33
relates to the empowered duties of an official to perform certain tasks.
the level of a fire inspector's authority is commensurate with the enforcement obligations of who?
the governing body p34
this refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.
authority p 34
what are the two types of decision making models
centralized authority and decentralized authority.
each subordinate must have only one supervisor
unity of command p 35
accountability for decisions is almost always _____
centralized p. 34
this is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment.
in this type of structure decisions are made by one person at the top of the structure and works well very in small organizations.
centralized p 34
in large organizations the leader's span of control may be exceeded unless _______
decision making authority is delegated p 34
decision making in the decentralized structure are made at what level?
lower levels (basically delegation of authority p 34
decision making authority should be delegated to
the lowest level possible p 34
decentralized authority allow for what?
expeditious handling of most matters p35
what problems occur with decentralization of authority
duplication of effort may occur p35
unity of command depends on the use of
the chain of command and functional supervision p 36
the process of going around a link in the chain of command to deal with an issue
sidestepping p 36
notifying one's supervisor that one wishes to take an issue to the supervisor's supervisor.
skip level notification p. 36
path of responsibility from the top of the organization to the bottom and vise versa.
chain of command p 36