Oct-Nov24 Flashcards
1
Q
PAL latest deal: scope
A
Digital, Portal, Mobile, LOY, NDC
2
Q
Lionel Marino’s role
A
Services LPM Manager
3
Q
Next big cutover for SV (scope and date)
A
ATC Cash & Miles Exchange
18Nov
4
Q
Name of PROS DP product
A
Real-Time Dynamic Pricing Ultimate (RTDP)
5
Q
RTDP Ultimate customers
A
LHG, AC
6
Q
1A DP revenue uplift promise
A
+3% (announced with AY)
7
Q
RTDP Ultimate evolution (2)
A
Going to contextual continuous pricing +
AAS DP
8
Q
1S science products
A
Air Price IQ
Ancillary Price IQ
Upgrade IQ
(future) Bundle IQ
9
Q
1S DP pilot
A
Air Serbia
10
Q
1S DP functionality
A
Only continuous pricing most likely
11
Q
SQ DP project: what’s left and date
A
Servicing on all channels
UAT SoF 31Jan25
12
Q
AC DOE activation in PRD: date
A
Oct24 (then progressive deployment)
13
Q
Altéa NDC for AC
A
Only for 1ATP
14
Q
AAS DP data feeds per airlines
A
AMROF: QR
ADP: AY
Enriched Offers via DaaS: BA, EY, WN
15
Q
AAS DP science per airlines
A
1A: QR, AY
LHG: 2 different 3rd parties
BA: 1A + in-house
EY: in-house
16
Q
AAS DP data for science per airlines
A
1A internal feeds: QR, AY,
HOT22: EY, LHG
1A internal feeds + airline data: BA, WN
17
Q
AAS DP: airlines with target price
A
LHG, SWA
18
Q
AAS DP LHG cutover date
A
Feb25
19
Q
AAS DP EY cutover date
A
Dec24 (price exp)
20
Q
AAS DP WN cutover dateS (UB and Seats)
A
UB: Nov24 (price exp)
Seats: Apr25 (price exp)
21
Q
AAS DP: date for bag projects
A
Jun25
22
Q
AC BI feed status (Oct24)
A
- Prime booking: just activated in PRD
- Servicing: just activated in UAT
23
Q
Split of responsibilities under C. Tosel
A
Bhargav: BusDev + bespoke + support Regional Mger for SC/CC opportunities
Patrice: SC/CC execution
24
Q
Acronym of AI Seller UI
A
AIP: AI Agent Portal
25
End of UK: date
12Nov
[almost like the unknown soldier]
26
SAFe items (epic, feature, etc.) in Jira
JIRa vs SAFe
Initiative = Epic
Epic = Feature
User story = User story
27
2025 budget overall for OFR and increase
72M, +10M compared to 24 but just enough for current resources
[con]
28
Tax ppl in AOS
1 DEV maintenance, 1 DEV produit (Nevio)
1 PDA shared
29
Improvement of omnichannel for BA
Re-opening of classes
30
Why RAAV maintenance backlog is high
customers doubled in 4 years
31
IST Unit Cost
60K [BLR +50%]
32
Proportion of L airline portfolio not sold in PSS
15%
33
Knowledge of Itika and Arpana
Both new to their role
Itika: many years in 1A, INV (+ SKD in the past)
Arpana: joined 1A Sep23, INV
Both in SES handover
34
Sell handover trainees
All INV except the very recent newcomers
35
QR RAAV Development Fund
100ed/year for RAAV (+250ed global)
36
AI self-reacc in NDC: sellers
- 1ATP
- Verteil (AIP + VTL)
37
Workaround for Self-Re-acc in NDC
Since NDC cannot switch OIDs:
- Need to create a Self-Reacc robotic user and CPD rule for each NDC OID
- Cannot differentiate DCS and RES windows
38
Self-re-acc: differentiation of RES and DCS windows (+ others):
- why?
- how?
RES, DCS or redemption, etc.
- Different rules (e.g. in DCS allow to push to other a/l)
- Switch to a different OID
39
New big requirement from SV on ATC
ATC on Upgrades with miles
40
ATC on Upgrades with miles - Exchange impact
- If same RBD: no ASC nor much RES/TKT/PAY and industrialisation of JL so small
- If any RBD: a lot of work, in particular on miles in ASC
41
Requested dates for SV ATC on Upgrades with miles
UAT
- Apr25 for Exchange in same RBD
- Oct25 for Exchange any RBD + Refund
42
Usage of TPC settlement feed
- Biling reconciliation
- Mileage accrual
43
Deadline for end of LBox
31Mar25
44
Status of NDC in Azure
Fully migrated in UAT [Nov24]
45
SWA UB: dates
- Price Exp
- Model
- Price Exp: 12Nov to mid-Jan
- Model: end Jan
46
New type of model upload for SWA DP
ONNX
47
SWA AAS DP: SSR quotas
In scope, will be delivered end PI24.4 (so not for Price Exp)
48
AAS DP Target price: status of deliveries
Delivered including OVD
PI24.4: boundaries
49
SWA AAS DP: name of the Price Exp approach and why
Thomson Sampling method balances exploration & exploitation
50
Features of Self-re-acc
- Acknowledge
- Exchange
- Refund
51
Self-re-acc for SQ: features & touchpoints
- Acknowledge
- Exchange
(Refund didn't exist yet and is covered by ATC Involuntary Refund)
Only on NDC
52
What is in DPBox
AMR Engine for AAM rules
DP Core Engine
(linking potentially to external models, NTP promo code, etc.)
53
What is in DOE
Parts of UFE + DP Box
54
LHG & AC Continuous Pricing characteristics
Content: % discounts
Acquisition: via Shop avl
55
Execution difference between Contextual and Continuous Pricing for 1A products
Contextual: Target Price
Continuous: % discount/mark-up
56
Acquisition of PROS instructions for AC ContPricing
Still via Shopping availabilities
57
NTP promo code process
Call to NTP to get a corpo code and then std pricing with corpo fares
58
BA Air DP characteristics
Can combine:
- L Continuous
- L Contextual
- BA science provides Target Prices offline and then DOE executes
DP Core Engine will decide
59
L Continuous Pricing
Simple interpolation requiring less data based on RM data
60
Air DP rules
- Eligibility rules
- Boundary rules
- FF Price Gap rules
61
AC ContPricing and NTP
Today, ContPricing is applied after NTP -> change the order
62
Value of DOE vs bespoke exec
The standard DP rules can be applied
63
LHG ContPricing Execution
UFE takes the discount % directly from the avl answer w/o DP Box
64
Main benefit of the transfo for AY
Go faster and experiment
65
Other name of M&C Converter
Award Converter
66
M&C Converter and LOY
Integrated to get the conversion rules
67
Size of SV SC in 2024 and 2025
8MY -> 16MY
[a Taj of plates]
68
SV SC and DP
Nothing of DP in SC, even integration of external science (except small provision for INV/RAAV)
69
Scope of DevSecOps (5)
"Garder la lumière allumée" :
- Deployment/change management
- Stability & Business Continuity
- Security & compliance (from technical stack not applicative code)
- Capacity management, FinOps
- Test systems
70
Star Alliance Competency Centre: scope
Seat in interline
71
Star Alliance Competency Centre: CSE
Maria Idrissi (SSP)
72
A big temporary cost of Cloud migration
Double run
73
History of DevSecOps
The new DevOps
74
Name of 1N's modern retailing product
Stratos
75
Acquisition around biometrics
Vision-Box
76
ODBooking feed
Daily feed of O&D bkgs for the airline (based on ePNR)
77
End of VN NRM project
Ph2 CUT + 6 mths
78
How do we charge SV SC
Real spent except for CSE (but including SME)
79
SQ NGL PoC scope
Agreed: Prime bkg flow in DC + seats
New under discussion:
- servicing (new or PSS)
- NDC
- Order Feed
80
New L portal for a/l customers
MyA Services
81
MyA Services replaces
ASH and ACSP
82
Solution to simplify ID verification
A Travel Ready
83
Principle of A Travel Ready
Enter your documents at check-in, all checks
And then never show them again, no manual checks
84
2 sub-parts of Implem
Customer Transformation Management: delivery, pgm
Customer Operation Mgt:
CSM Ops (as closer to customer care, delivery, operations than commercial) + SAMs
85
Discussions w/ Google (4)
- Cloud (esp Shopping)
- Metaconnect search
- QPX in Nevio
- L's airlines in Google Flight Search
86
Mathias Fenouil’s new role
IMP for Americas (based in DAL)
87
DR vs High Avl
High Avl: quick move in case of small issues
DR: move the entire 1A elsewhere in case of catastrophy (massive thing w/o any plan to de-move)
88
Main cloud sites
Amsterdam (PRD)
Dublin (TST+DR)
89
Roles on Curiosity for Offer
- MAK: chief PO
- Nicolas T: scrum of scrum master
90
SQ and TR aircraft numbers
150 and 50
91
"Taxes" on OOM for AOS
*2 for OFR (Corse)
* 2.3 for TSR (Creuse)
including Indirect Costs
92
Problems with multi-FF in RMS
- Often too aggressive (upper FF closed and lower open)
- Results in inversions
93
CI problem with NRM
Bad forecast because:
- Multi-FF but in practice very little product diff, doesn't steer the market + too aggressive
- Calibration done during covid
94
How to re-calib CI
In PRD protected by RAAV (already used a lot by CI)
95
AOS 2025 pax & budget
112 pax, 98 FTEs
8M HT
Almost 10 TTC
96
How is bespoke maintenance fee charged
Upfront for the 5 years
97
Progress with future AGM partner
Nothing except joint answer to B6 RFP
98
Engineering BOs for POP's
Paul & Hugues for both
99
Engineering BOs for RMS + TEOO
JMS + Fiig
100
Melinda as BO
ADX & ACE
101
PM BO for TEOO
Y-M & Jean-François
102
Matthieu as BO
RMS, POP 1 & 2, AGM team
103
AC ContPricing impact on Perf
CP on undercutting prevention (min price) has increased shopping response time by 50% (pilot was 30%)
104
Benefit of going to DOE specifically for AC
Co-funding from product
105
Blocker for AC to deploy ContPricing in Int'l
Undercutting prevention
106
How do we get BA target prices
Via the Big Data Platform
107
BA DP: calculation left to L to do on BA target prices
Target price per SI range and then interlopated
108
DP organic feed comes from
Master Pricer
109
How we optimise DP online response time
Pre-compute the utility of the competition
110
BA target prices: at which level
bound (and then summed up to align to our exec)
111
Number of SQ direct NDC partners
150+
[same as # airplanes]
112
Size of ATC on EMD Ugrade in miles
4.5MY for Offer only
113
Promo code in APRA
Planned for SV in 25.4 (no effort in Offer)
114
SSP/OFR split for AAM dev
70 OFR/30 SSP
115
Galaxy
Interline project between WN and FI
116
Yanis
SV VP RM (pro 1S)
117
EY SC size for Offer
From 6 to 10.5 excluding NDC
[sticks to chase hens]
118
How could we staff for Clarks
Take the current staff of the 3rd party
