Office Admin Flashcards
Which of the following are part of a system review process? (Multiple Response)
A) Conduct staff appraisals
B) Consider legal implications
C) Research examples of good practice
D) Review current procedures
E) Analyse competitor websites
B) Consider legal implications
C) Research examples of good practice
D) Review current procedures
What does the “R” in SMART goals stand for?
Realistic
What does the “M” in SMART goals stand for?
Measurable
What does the full SMART acronym stand for?
Specific, Measurable, Achievable, Realistic, Time-bound
What does the full SMART acronym stand for?
A) Strategic, Maintainable, Repetitive, Timely
B) Specific, Measurable, Achievable, Realistic, Time-bound
B) Specific, Measurable, Achievable, Realistic, Time-bound
According to the Health and Safety Executive (HSE), how is stress defined?
A) Mild emotional discomfort in the workplace
B) Natural response to high productivity
C) The adverse response people have to excessive pressure or demands placed upon them
D) Chronic fatigue from physical labour
C) The adverse response people have to excessive pressure or demands placed upon them
What is a key benefit of flexible working for the employee?
A) Limited work hours
B) Greater opportunities to suit changing needs and lifestyle
C) Fixed promotion pathways
D) Mandatory office presence
B) Greater opportunities to suit changing needs and lifestyle
Which are benefits of face-to-face communication? (Multiple Response)
A) Reduces need for documentation
B) Avoids emotional interpretation
C) Provides opportunity for instant clarification
D) Eliminates need for follow-up
E) Builds relationships, trust, and transparency
C) Provides opportunity for instant clarification
E) Builds relationships, trust, and transparency
Which pieces of legislation should flexible workers understand before accessing company data outside the workplace? (Multiple Response)
A) General Data Protection Regulation (GDPR)
B) Working Time Regulations (1998)
C) Computer Misuse Act (1990)
D) Equality Act (2010)
A) General Data Protection Regulation (GDPR)
C) Computer Misuse Act (1990)
Who holds responsibility under the Health and Safety at Work Act (1974)?
A) Only senior management
B) Only the employee
C) Both employers and employees
D) Only HR
C) Both employers and employees
What must a written statement of employment include?
A) Appraisal schedule
B) Job interview transcript
C) Union membership record
D) The date the employee began employment
D) The date the employee began employment
Why is it important for workplace policies and procedures to be non-discriminatory?
A) To reduce overtime hours
B) To impress clients
C) It is the law
D) For better social media presence
E) It is good business practice
C) It is the law
E) It is good business practice
