Practice Exam - Wrong Answers (Knowledge Gaps) Flashcards
Which of the following are elements of a chart in a spreadsheet? (Multiple Response)
A) Data Table
B) Trend Line
C) Data Label
D) Macro
E) Cell Border
A) Data Table
B) Trend Line
C) Data Label
Which spreadsheet function returns the current date and time?
A) =DATE()
B) =NOW()
C) =TODAY()
D) =TIME()
B) =NOW()
Which field properties in a database help speed up data entry? (Multiple Response)
A) Default values
B) Look-up lists
C) Criteria lists
D) Table relationships
A) Default values
B) Look-up lists
C) Criteria lists
What does the MODE calculation show?
A) The middle number in a dataset
B) The most frequent value
C) The average of all numbers
D) The range between values
B) The most frequent value
Before employees access data outside the office on mobile devices, which legislation must they be familiar with? (Multiple Response)
A) Data Protection Act (2018)
B) Computer Misuse Act (1990)
C) Freedom of Information Act (2000)
D) GDPR Regulation (2018)
A) Data Protection Act (2018)
B) Computer Misuse Act (1990)
What should be considered when designing a one-page business form? (Multiple Response)
A) Use of bright colours
B) Positioning of fields
C) Volume of information
D) Font style only
B) Positioning of fields
C) Volume of information
What should action minutes from a meeting include?
A) Attendees
B) Apologies
C) Agenda items
D) Actions to be taken
All of the above (A, B, C, D)
Which of the following are good backup practices? (Multiple Response)
A) Done by user only
B) Carried out regularly by network manager
C) Kept off-site for security
D) Carried out by user themselves
B) Regular network manager backups
C) Kept off-site
D) User-initiated backups (also encouraged)
What does the Employment Rights Act (1996) cover?
A) Maternity rights
B) Workplace discrimination
C) Discipline and dismissal
D) Data privacy
C) Discipline and dismissal
What are benefits of an organisational house style? (Multiple Response)
A) Supports company image
B) Ensures consistency
C) Boosts productivity
D) Reduces costs
A) Supports company image
B) Ensures consistency
What ensures a meeting is run effectively? (Multiple Response)
A) Booking room & refreshments
B) Distributing agenda/notice
C) Providing documents in advance
D) Assigning a dress code
A), B), and C) are correct
In a review of a system, what steps occur? (Multiple Response)
A) Consider legal implications
B) Research good practice
C) Examine current procedures
D) Distribute minutes
A) Consider legal implications
B) Research good practice
C) Examine current procedures
Organisational charts help with: (Multiple Response)
A) Showing number of levels
B) Identifying line management
C) Presenting sales data
D) Managing budgets
A) Showing number of levels
B) Identifying line management
What does the Data Protection Act (1998) cover?
A) Corporate data
B) Government secrets
C) Data identifying a living individual
D) Patents
C) Identifiable personal data
What legislation must employees be aware of before accessing info outside the office? (Multiple Response)
A) Data Protection Act (2018)
B) Display Screen Equipment Regulations (1992)
C) RIDDOR
D) COSHH
A) Data Protection
B) Display Screen Equipment Regulations (1992) — relevant to screen and device use
Which of these are employer responsibilities under the Health & Safety at Work Act (1974)? (Multiple Response)
A) Cooperate on safety matters
B) Identify job hazards
C) Provide free meals
D) Review policies annually
A) Cooperate
B) Identify and manage hazards
Why must practices and procedures be non-discriminatory?
A) It’s good PR
B) It’s the law
C) It prevents conflict
D) It supports good business practice
B) It’s the law
D) Good business practice
In Health and Safety, what is a hazard?
A) A near miss
B) Something that could cause harm
C) A legal breach
D) An inconvenience
B) Something that could cause harm
What skills support excellent customer service? (Multiple Response)
A) Attentiveness
B) Empathy
C) Product knowledge
D) IT skills
A) Attentiveness
B) Empathy
C) Product knowledge
What does “Addendum” mean in meeting terms?
A) A summary of the agenda
B) A note about a typo
C) A query or clarification regarding meeting rules
D) A formal break in the meeting
C) A query raised regarding procedure, standing orders, or quorum
