Extended Responses (All 7 Problems) Flashcards
(7 cards)
Explain the problem of stress in the workplace, including two consequences and a recommendation.
Stress is the adverse reaction people have to excessive pressures or demands placed upon them at work, often triggered by workload, deadlines, or personal factors.
A consequence of stress is headaches, which can reduce focus and work efficiency.
Another consequence is increased absenteeism, which costs the business money through lost productivity and recruitment. A recommendation is to provide stress management training and workshops, allowing employees to prioritise their mental health and take breaks when needed.
Extended Response: SLC Mindfulness Classes
Describe how a lack of skills can impact a business. Include two consequences and a recommendation.
Lack of skills means employees don’t have the knowledge or ability to complete tasks efficiently.
One consequence is placing a heavier workload on skilled employees, leading to frustration and burnout.
Another consequence is a wider skills gap, which harms industries when there aren’t enough qualified professionals.
A recommendation is to use skills assessments during hiring and provide on-the-job learning, giving employees real tasks to build practical experience and fill skill gaps.
Explain how lack of digital security affects a business, including two consequences and a recommendation.
Lack of digital security refers to poor protection of systems and data from cyber threats.
A consequence is financial loss from fraud or ransomware, and customers may stop doing business if their data is compromised.
Another consequence is the cost of fixing breaches, including expensive cybersecurity upgrades.
A recommendation is to invest in encryption, firewalls, and regular audits, and to train staff to avoid careless handling of sensitive data (e.g., leaving computers unattended).
What are integration issues in a business, and how can they be managed? Include two consequences and a recommendation.
Integration issues occur when different software systems or departments don’t work well together.
One consequence is data inconsistencies, which can lead to errors in customer orders.
Another is operational inefficiencies, where employees waste time manually fixing problems, slowing down processes.
A recommendation is to implement a centralised database with real-time updates and train employees to ensure smooth system use.
Explain the effects of resistance to change in a business and suggest a way to overcome it.
Resistance to change happens when employees or customers are hesitant to adopt new systems or processes.
One consequence is frustration, as employees struggle with unfamiliar tools.
Another is reduced efficiency and job satisfaction, sometimes leading to resignations.
A recommendation is to offer hands-on training, simple guides, and ongoing support. Encouraging feedback can also help ease concerns and improve transition.
How does poor customer experience affect a business when introducing new technology? Include two consequences and a recommendation.
Poor customer experience happens when customers struggle to adapt to new tools or services.
A consequence is that unfamiliarity with technology can reduce engagement or cause customers to abandon purchases.
Another is a rise in support requests, which can overwhelm staff.
A recommendation is to provide alternative support like video calls or in-person help, along with clear tutorials and friendly customer assistance.
Discuss the impact of technical issues on a business, with two consequences and a recommendation.
Technical issues involve the failure of websites, databases, or software, disrupting operations.
A consequence is website crashes during sales, which delays purchases and frustrates customers.
Another is revenue loss during peak times and damage to the company’s reputation.
A recommendation is to maintain a strong IT infrastructure, with regular maintenance, data backups, and a responsive support team to fix issues quickly.
