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SNCOA - OMM > OMM - 06. Problem Solving > Flashcards

OMM - 06. Problem Solving Flashcards

1
Q

This model views problem solving as what SHOULD be happening versus what IS happening.

A

Kepner-Tregoe Problem Analysis Model

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2
Q

This model encourages a clear, specific problem or statement and an analysis using the what IS and IS NOT approach. The problem solver then looks at the causes, verifying the true cause and then plans a course of action to fix the cause.

A

Kepner-Tregoe Problem Analysis Model

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3
Q

Chang’s Step-by-Step Problem Solving Model Steps

A
  1. Define the Problem
  2. Analyze Potential Causes
  3. Identify Possible Solutions
  4. Select the Best Solution
  5. Develop an Action Plan
  6. Implement Solution and Evaluate Progress
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4
Q

This step of Chang’s Step-by-Step model consists of a clear problem statement and a statement describing the desired future goal.

A

Step 1. Define the Problem

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5
Q

This step of Chang’s Step-by-Step model uses cause and effect diagrams or other analysis tools to look at all possible causes and try to determine the true cause.

A

Step 2. Analyze Potential Causes

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6
Q

This step of Chang’s Step-by-Step model looks at the true cause of the problem and considers various solutions that would correct the cause.

A

Step 3. Identify Possible Solutions

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7
Q

This step of Chang’s Step-by-Step model evaluates the previously identified possible solutions and selects the one believed to have the best chance of fixing the problem. Risk is also considered.

A

Step 4. Select the Best Solution

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8
Q

This step of Chang’s Step-by-Step model develops a plan providing the steps, time lines, risks, hours, costs, resources, etc. to implement the best solution.

A

Step 5. Develop an Action Plan

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9
Q

This step of Chang’s Step-by-Step model implements the developed action plan and evaluates it to determine if it fixes the problem.

A

Step 6. Implement Solution and Evaluate Progress

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10
Q

Debrin’s Four Indicators of a Problem

A
  1. Deviation from past performance
  2. Deviations from the plan
  3. Criticism from outsiders
  4. Competitive threats
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11
Q

Five steps of Haynes Model

A
  1. Analyze the Problem
  2. Set an Objective
  3. Develop a Plan
  4. Implement the Plan
  5. Follow Up
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12
Q

Haynes’ Four Steps to Developing a Plan

A
  1. Select a Strategy
  2. Identify Action Steps
  3. Develop a Schedule
  4. Allocate Resources
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13
Q

When developing a plan, this step is when it is time to be creative and think outside the box. Avoid the complex.

A

Step 1. Select a Strategy

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14
Q

When developing a plan, this step is when any good plan should be broken down into easy-to-manage steps. This is your action list and will help you measure progress.

A

Step 2. Identify Action Steps

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15
Q

When developing a plan, this step is the best time to answer the questions:

  • When is the best time to implement your plan?
  • How long will it take?
A

Step 3. Develop a Schedule

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16
Q

When developing a plan, this step considers the cost for each of the action steps and the talent and time of your people, equipment, etc.

A

Step 4. Allocate Resources

17
Q

The _____ step in problem solving is to know you have a problem and to identify the real problem, not just the symptoms.

A

First

18
Q

Because problems are normally identified by their _____, some type of _____ is needed to identify the real problem.

A

Symptoms, Analysis

19
Q

A good _____ will look for many ideas to solve a problem.

A

Problem Solver

20
Q

Factors to consider when picking the best solution

A
  • Risk
  • Cost
  • Resources
  • Time
  • Authority
  • Ethical Behavior
  • Integirty
21
Q

Kepner and Tregoe suggest you determine your ____ and ____ to pick the best solution.

A

Musts, Wants

22
Q

According to Kepner and Tregoe, normally there will only be a few solutions that will meet the _____ and then only one that best meets all the _____.

A

Musts, Wants

23
Q

Andrew Dubrin proproses a _____ approach to select the best alternative.

A

Pro/Con

24
Q

Things to consider when implementing a solution:

A
  • People
  • Material
  • Training
  • Timing
  • Time Line
  • Measurements
  • Backup/Alternatives
25
Q

Once the problem has been resolved, you should _____ the process.

A

Document

26
Q

Six steps of the Problem Solving process

A
  1. Identify the problem
  2. Conduct analysis to determine the true problem
  3. Develop possible solutions
  4. Develop a plan
  5. Act on the plan
  6. Start again or look elsewhere
27
Q

Questions on Pages 18-22

A

Questions on Pages 18-22

28
Q

A problem definition statement identifies _____.

A

The true problem and the desired future state.

29
Q

The _____ problem solving model encourages a clear, specific problem or statement an an analysis using what IS and IS NOT approach.

A

Kepner-Tregoe

SNCOA - OMM (6 decks)

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