Flashcards in One Deck (37):
Most important word
5 major priorities for happiness
What are the 3 most important things we can do to succeed in communicating?
1. Love/Care about them
2. Ask great questions
3. Listen carefully
Up to 90% of communication is _______.
Visual communications -11
Auditory Communications - 10
Inflection - Change meaning
Person in control
One asking the questions
When can you ask a question after someone asks a question without being antagonistic?
1. Don't understand- get clarification
2. When they are asking you to make a decision before they've told you their decision.
When could you start working? When would you like me to start?
What is the Law of Communication Feedback?
If YOU say it, SO WHAT--But if THEY say it, IT MUST BE TRUE. In other words get them to say it. It's not enough to say "I have these great skills." You need to get feedback by asking "Could you tell me how you see these skills fitting into this position?" or "Are these skills you are looking for?"
What is a subliminal way to get Communication Feedback?
Tie Downs: Make a statement & follow it with a short question like: Isn't it? Couldn't you? Wouldn't we? Don't you think? "It's easy,, isn't it? You won't be without this tool, will you?"
How do you tell someone you think they are wrong, tactfully?
Feminine example: Feel, Felt, Found: "I know how you feel; I felt the same way; Let me share some things with you I found out
Masculine: Thinking, Thought, Learned "I know what you are thinking, I thought the same thing. Let me share with you some information that I learned
What word we should use to replace the word "But"?
Try to use AND instead of 'But' whenever you can. It's not always possible.
What do people remember the MOST in any conversation?
Stories. We don't know why, but they become embedded in our brain.
People are often 'turned off' by hearing about your _______?
Care - 2%
Don't Care - 58%
Glad you have the problem - 40%
What is an 'interrupter?'
A short set of words we use to 'erase the brains' so we can move on to a new subject. INCIDENTALLY, did I tell you about ...... or BY THE WAY did I mention that .......
What are the to 8 ways to get people to like you? The
Like (Love) them
Smile & be happy w/great eye contact
Use their name in conversation
Compliment them sincerely
Talk about them & their lives
Listen with sincere interest
Make them feel important
Appreciate them & their time
What are the two major motivators in life, and which is the greatest?
The Desire for Gain & the Fear of Loss, the greatest motivator is the Fear of Loss
Difference between job & career.
Job is something you do to get paid.
Career is something that gets you where you want to go.
What are the 5 major priorities for you next Career position? (Why do you want to work here)
Happy - culture, enviro, friendliness
Growth & opportunity
- Seems like this company has these things?
What do most people fail to ask the interviewer relating to the interview?
How much time have you set aside for this interview?
- We are at the end of the time you've set aside. Do you have a few more minutes?
What are the top 3 reasons the interviewer would choose you?
- They like you (#15)
- They believe you can do the job (STARF)
- They trust you (STARF trust story)
What's the mission of the phone interview?
Get the in person interview
What's the mission of the in-person interview? (2 parts)
Get the offer & get out.
- No thinking involved!
What is the mission of the in-person interview if you don't want the position?
Get the offer & get out.
- No thinking involved!
What must you learn about the interviewer, other than their name?
If he's the decision maker.
- Let me ask you a quick question. Will you be the one making the decision on who to hire?
If you are interviewing with the non-decision maker, what is the secondary mission of the interview? (2 parts)
1. Do you think you could possibly recommend me to Paul to fill this position?
2. Do you think you could help me set this interview up with Paul?
The best beginning for a successful interview? (6 parts)
Chit chat - finding out their name
- What's your 1st question?
45 second promo (tell me about yourself)
What's the quickest, easiest way to impress the interviewer?
Great quote + give credit
What should candidates say to the interviewer towards the end of the interview?
Say that we like them
How do you "memorize" all of the questions you ask the interviewer?
You have them written down
What should the interviee do within the 24 hours of the interview?
Thank you email & letter
In the interview, 99% of interviewees fail to ask what near the end?
Trial & Close
- Quick questions. Do you think I'd be a good fit for this position? (check temp)
Non Dec Maker - could you recommend me to Sam? + Could you help me to setup an interview with Sam?
Dec Maker - How can I go about getting an offer for this position today?
What does it mean to 'Close the Loop' at the very end of the interview?
If I haven't heard from you by such & such a date I will contact you on that day if it's ok with you.
If you are leaving without the offer, what are the Six most important words to say before you leave the interview?
I want you to know this:
If I get the opportunity to step into this position
I will not let you down.
Besides succeeding, what is the most important determination of your Career Search?
SANDS - start & never dogon stop!
- Either we are afraid to change or we stop looking.
Most important question
How can I help you?