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Flashcards in Star F Stories Deck (12):
1

VZ - GSTS Training (#1)

Strengths:
- Training
- Resourcefulness
- Presentation
- Detail Oriented

- Rollout cutting edge software system
- New interface & relational database
- Concentrated amt time to learn new software
- Created training materials & built presentation
- Rolled training out across 4 Regions
- Over 600 users trained in 8 week period
- More accurate records & work efficiencies
- Highest level of peer recognition with cash

- Type skills that you were looking for?
- How you see these skills used in your company?

2

VZ - Web Training (#2)

Strengths:
- Creativity
- Resourcefulness
- Presentation
- Training

- Major new enhancements deployed
- Training needed/budget $ frozen
- Idea of web conferencing software
- Developed learning aids/test scenarios
- Training in small groups
- Cost reduction of 89%
- Format adopted for later use

- Type skills that you were looking for?
- How you see these skills used in your company?

3

VZ-Rpt Card (#3)

Strengths:
- Technical
- Database
- Detail Oriented

- Managers need way to view cost w/installation
- Data in 2 sources; mainframe & Oracle dbase
- Gathered data rqmts
- Extract budget data from mainframe
- Database tables built, queries written
- Results displayed in web portal
- Managers made sound decisions

- Type skills that you were looking for?
- How you see these skills used in your company?

4

VZ-Enhancements (#4)

Strengths:
- Testing
- Management
- Detail Oriented
- Writing

- Several enhancements submitted, evaluated & ranked
- On team that debated list & finalized list
- Wrote specs for enhancements
- Coordinated with those coding changes
- Changes put in production w/more efficiencies

- Type skills that you were looking for?
- How you see these skills used in your company?

5

RB – Playaways (#5)

Strengths:
- Planning
- Motivating
- Selling
- Presentation

- New portable mp3 player "Playaway"
- Expection to sell AMAP to existing customers
- Plan to target largest customers 1st
- 12 to 15 appointments w/portable speaker
- Most sold w/cash award

- Type skills that you were looking for?
- How you see these skills used in your company?

6

RB-Rep of Yr (#6)

Strengths:
- Sales
- Quick Learner
- Planning
- Customer Relations

- New Sales Rep, 2 states 500 accounts
- 100+ new book titles added qtrly
- Dev monthly plan for visits 2 weeks out
- Voice recorder to learn titles
- Able to set 16 appts/wk vs rqmt of 12
- Consistency gave Rookie of yr & Rep of yr next

- Type skills that you were looking for?
- How you see these skills used in your company?

7

Pearson-Amazon Ebook (#7)

Strengths:
- Investigative
- Solutions Oriented
- Relationship Building

- Custom Media many texts sold in various places
- Not able to sell Ebooks on Amazon
- Retail group uses Amazon
- Investigation to det process flow & what's reqd
- Reached out to retail side
- Several weeks of work
- Process ironed out for CM to use
- Next step is setup test records to see how it flows

- Type skills that you were looking for?
- How you see these skills used in your company?

8

Pearson - MyCourseTools (#8)

Strengths:
- Training
- Writing
- Communication

- Pearson hosts portals for customers
- Download assets (audios, videos, presentations)
- Setup of portals tedious & time consuming
- New process developed that needs to be rolled out to PMs
- Studied process & wrote detailed procedures
- Put together test data w/outline for PMs
- Training done via web conferencing
- New procedure successful. Portal builds cut 4hrs to 15 min

- Type skills that you were looking for?
- How you see these skills used in your company?

9

Kidney Donation (#9)

Strengths:
- Loyal
- Do what it takes
- Risk Taker

- Brother's kidney function to 11% @ age 40
- Needed kidney to avoid dialysis
- I volunteered to be tested for being a match
- Lab work 6 different occasions
- Travel to Chicago for 1 full day of testing
- Kidney removed in Chicago on 12/10
- Complete recovery for myself & great function w/1
- Brother avoided dialysis
- Chance for vast improvement

10

Pearson – Technical Support Rep (#10)

Strengths:
- Trouble-shooting
- Communication
- Analyze
- Advise

- Students & teachers w/access problems
- Listened close & asked precise questions
- Gathered all data needed to analyze issue
- Customer frustrations eliminated & problems solved
- Last Rep in busy season & given permanent position

- Type skills that you were looking for?
- How you see these skills used in your company?

11

Verizon – Section Manager (#11)

Strengths:
- Judgement
- Management
- Communication
- Decision Making

- Decisions w/grp, addtl staff & cut expenses
- Analyse grp function/make personnel decisions
- Needs assessment for the group
- Interviews w/3 additional people hired
- Realign supt responsibilities from Regional to Corp
- Had to lay off one of my people
- New structure more efficient/less duplication
- New employees trained properly from the start

12

Pearson Education – Project Management (Connections Academy) (#12)

Strengths:
- Project Mangement
- Detail Oriented
- Technical Configuration
- Customer Support

- Connections academy large Pearson customer
- Adopted over 30 Pearson courses
- Items in course linked back to Pearson servers
- Each course analysed to determine failed links
- Research direct integration of ebook links
- Configure links for single sign on access to P servers
- Ebook files placed on P servers via ftp
- DI links developed for S-Signon to pass thru
- Consulted w/customer to put links in their LMS
- Customer courses & links worked successfully

- Type skills that you were looking for?
- How you see these skills used in your company?