oral com

Question 1

” to understand is to perceive, to interpret, and to relate our perception and interpretation to what we already know” (McLean, 2003)

Answer 1

UNDERSTANDING

Question 2

doing something together with one or more people

Answer 2

SHARING

Question 3

it is a dynamic activity that is hard to describe because it changes

Answer 3

PROCESS

Question 4

it is what we share through communication is the content or concept we share through communication

Answer 4

MEANING

Question 5

two types of communication

Answer 5

NON-VERBAL, VERBAL

Question 6

two types of verbal communication

Answer 6

FORMAL AND INFORMAL COMMUNICATION

Question 7

also termed as official communication, a type which the sender follows the predefined channels

Answer 7

FORMAL COMMUNICATION

Question 8

most commonly known as the grapevine of communication, this type in which the sender does not follow any predefined channels to transmit information.

Answer 8

INFORMAL COMMUNICATION

Question 9

face-to-face communication, lectures, phone calls, seminars

Answer 9

ORAL

Question 10

letters, e-mail, SMS

Answer 10

WRITTEN

Question 11

it’s the process of sending and receiving messages without using words, either spoken or written.

Answer 11

NON-VERBAL COMMUNICATION

Question 12

what are the 6 types of non-verbal

Answer 12

CHRONEMICS, VOCALICS, KINESICS, HAPTICS, PROXEMICS, ARTIFACTS

Question 13

it’s the use of time in communication, which speaks about the personality of the sender\receiver like punctuality, speed, speech, etc

Answer 13

CHRONEMICS

Question 14

the appearance of a person speaks about his personality. ( way of clothing, carrying jewelry, lifestyle)

Answer 14

ARTIFACTS

Question 15

the study of body language of a person (gestures, postures, facial expressions)

Answer 15

KINESICS

Question 16

the use of touch in communication is the expression of feelings and emotions

Answer 16

HAPTICS

Question 17

the volume, tone of voice and pitch used by sender communicating a message

Answer 17

VOCALICS

Question 18

7 C’sof communication checklist

Answer 18

CLEAR, CONCISE, CONCRETE, CORRECT, COHERENT, COMPLETE, COURTEOUS

Question 18

the distance maintained by a person while communicating with others, communicates about the relationship of the person with other like intimate, personal, social, public.

Answer 18

PROXEMICS

Question 19

what are the 5 benefits of 7c’s

Answer 19

1.BUILDING TRUST
2. PREVENTING AND RESOLVING PROBLEMS
3. CREATES BETTER RELATIONSHIP
4. INCREASES ENGAGEMENT
5. IMPROVES PRODUCTIVITY

Question 20

4 KEY COMPONENTS

Answer 20

1. ENCODING
2. DECODING
3. MEDIUM
4. FEEDBACK

Question 21

the sender has to begin by deciding what he or she wants to transmit

Answer 21

ENCODING

Question 22

after receiving a message, the receiver responds in some way and signals that response to the sender

Answer 22

FEEDBACK

Question 23

conducted by the receiver, receiver begins to interpret the symbols sent by sender translating the message o their own set of experiences in order to make symbols meaningful.

Answer 23

DECODING

Question 24

this is used to convey the message

Answer 24

MEDIUM

Question 25

it is considered a process because it involves multiple steps and elements that work together to convey information from one party to another.

Answer 25

COMMUNICATION PROCESS

Question 26

3 COMMUNICATION MODELS

Answer 26

1. LINEAR MODEL 2. INTERACTIVE MODELS 3.TRANSACTIONAL MODEL

Question 27

this communication improves on the ideas expressed in the linear model.

Answer 27

INTERACTIVE MODEL

Question 28

this communication expands on the earlier models by accounting for the simultaneous sending and receiving of messages during interaction, as well as the numerous ways in which the communication interaction.

Answer 28

TRANSACTIONAL

Question 29

this communication , a speaker send a message to a listener who receives the message.

Answer 29

LINEAR MODEL

Question 30

the person giving out information

Answer 30

SENDER

Question 31

the person receiving the information

Answer 31

RECEIVER

Question 32

the sender decides how she wants to convey her thoughts

Answer 32

ENCODING

Question 33

the information being communicated

Answer 33

MESSAGE

Question 34

the format in which the information is being conveyed

Answer 34

MEDIUM OR CHANNEL

Question 35

how a person is able to understand ,, and interpret a message

Answer 35

DECODING

Question 36

the response given by the individual receiving information

Answer 36

FEEDBACK

Question 37

what are the two elements which affect the communication process

Answer 37

FEEDBACK AND INTERFERENCE

Question 38

type of interference that comes from the inside of the speaker

Answer 38

INTERNAL INTERFERENCE

Question 39

type of interference that is heard or used outside or within the environment

Answer 39

EXTERNAL INTERFERENCE

Question 40

--refers to situation or environment and the circumstances in which the communication occurs.

Answer 40

SPEECH CONTEXT

Question 41

defined as communication with one's self, and that may include self-talk, acts of imagination and visualization, and even recall and memory (McLean, S., 2005).

Answer 41

INTRAPERSONAL

Question 42

Involves thinking, concentration and analysis even daydreaming and nocturnal dreaming. Prayer, contemplation and meditation also are part of this category.

Answer 42

INTERNAL DISCOURSE

Question 43

--Includes speaking aloud to oneself. This may be done to clarify thinking, to rehearse a message intended for others

Answer 43

SOLO VOCAL DISCOURSE

Question 44

Deals with writing not intended for others. Example: an entry in a diary or personal journal.

Answer 44

SOLO WRITTEN COMMUNICATION

Question 45

--refers to communication between two or more people. It involves the exchange of messages, ideas, and information between individuals.

Answer 45

INTERPERSONAL COMMUNICATION

Question 46

involves two people. Example: Two friends talking.

Answer 46

DYADIC COMMUNICATION

Question 47

involves three or more persons Example: Work meeting, school group work

Answer 47

SMALL GROUP COMMUNICATION

Question 48

involves a large group with a primarily one-way monologue style generating only minimal feedback.

Answer 48

PUBLIC COMMUNICATION

Question 49

- takes place through television, radio, news, book, billboards, internet, and other types of media. Example: Writing about a current issue through school paper

Answer 49

MASS COMMUNICATION

Question 50

is the verbal and nonverbal interaction between people from different cultural backgrounds.

Answer 50

INTERCULTURAL COMMUNICATION

Question 51

the process by which individual learns traditional content of a culture and assimilates its practices and values.

Answer 51

ENCULTURATION

Question 52

believing that the people, customs, and traditions, of your own race or nationality are better than those of other races

Answer 52

ETHNOCENTRISM

Question 53

the set idea that people have about what someone or something is like, especially an idea that is wrong

Answer 53

STEREOTYPING

Question 54

is an unfair and unreasonable opinion or feeling when formed without enough thought or knowledge

Answer 54

PREJUDICE