P4

Question 0

What are the two guiding principles for TQM?

Answer 0

Customer satisfaction

Continuous improvement

Question 1

What is TQM?

Answer 1

A structured approach to improvement.

Both an operational philosophy and a method of operation

Applies to the entire organization

Question 2

What is Professor Liu’s definition of quality?

Answer 2

Meeting the specs

Question 3

How does quality get addressed in design build?

Answer 3

Function requirements (performance based)
Integration of design and construction for long term performance

Question 4

What are the problems with traditional approach to construction quality?

Answer 4

Quality of construction documents

Separation of designer and contractor

Question 5

How is quality controlled in construction?

Answer 5

1) design drawings and specs
- equipment, materials, standards
- inspections and test procedures

2) field execution and conformance
- process level analysis for quality and improvements
- zero tolerance

Question 6

What are the roles of the parties of construction project quality?

Answer 6

Owner
Designer (architect/engineer) 
Contractor/subcontractor
Consultants
Government agencies

Question 7

Traditional approach to manage construction quality?

Answer 7

1) develop plans and specs
2) contractor acquires materials and equipment
3) constructors install materials and equipment
4) owner and designer representatives approve or disapprove

Question 8

What are the construction quality dilemmas?

Answer 8

Owner: poor quality, high cost
Designer: liability
Contractor: all work will be in conformance with the contract documents