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Level 3 extended diploma animal management > Pet Store Design And Managment > Flashcards

Pet Store Design And Managment Flashcards

1
Q

What makes a good pet store?

A 
customer service 
Selling or not selling animals 
Adequate enclosures 
Do they educate the public
Is there space to move freely 
Security of animals and livestock product
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2
Q

Why are store layouts extremely important?

A 
Maximise sales 
Aesthetically pleasing 
Provide easy access 
Security 
Maximise product display and storage 
Safe for the public
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3
Q

What is customer care?

A

Customer care is the process of looking after customers to best ensure that their satisfaction and delightful interactions with a business and its brands, good and services

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4
Q

Spinal store layout

A

This is a single main aisle running through the shop from the front to the back, there are often many other shelves and things either side of this pathway

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5
Q

Free flow layout

A

This is where everything is randomly placed in the store and there is no direction in the store. This allows the customers to get lost in a shop therefore buy more

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6
Q

Loop store layout

A

This is where you start at the entrance and you make your way round in a one way direction to the checkouts and exit

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7
Q

Grid

A

This is where all shelves are placed into long grids eg. Large groceries shops

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8
Q

What are some store features?

A 
Disabled access
Storage rooms
Self checkouts
Fire exits
Delivery areas
Signs and posters 
Animal rooms 
Parking
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9
Q

Why is it important to consider the location when housing animals in a pet shop?

A

Easy access to staff
Good for public viewing
Ensure safety of public and animals
Follow all legislations and license requirements
Make sure that it respects the animals five welfare needs

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10
Q

Where do you apply for a pet shop license?

A

You have to apply to the local council for the pet shop license

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11
Q

What must the owners do to ensure they keep the pet store license?

A

Animals must have access to water and food
Enclosure of adequate size
Mammals cannot be sold too young
Procedures in order to stop spread of disease e.g. isolation room
License displayed at front of shop
All livestock must be recorded

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12
Q

Pet shop licensing

A

Last 12 months then needs renewing
Price vary depending on the council
Council have to the right to inspect your shop
They can also send a veterinarian to inspect it at any time
If you breach any terms your license can be revoked and you can face legal actions

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13
Q

Why might a license be revoked?

A 
Keeping of unspecified species 
Boarding animals without prior consent 
Delaying or refusing inspection from the council 
Inadequate fire safety precautions 
Selling of non listed species 
Not meeting animal welfare standards 
Investigations leading from complaints
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14
Q

Animal welfare act 2006

A

This license applies to
any animal with a vertebrate
Any animal that can experience fear or pain
Does not apply to
a foetus or an animal in an embryonic state
Non wild animals

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15
Q

What are the five welfare needs?

A

Suitable diet
Suitable environment
Opportunity to express normal behaviours
To be homed with or without other animals
To be protected from illness disease and injuries

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16
Q

Who are breeders?

A

Breeders are anyone who breeds animals in order to produce more animals this can include
Hobbyists
Specialists
May be someone’s full time occupation or a small source of income

17
Q

Who are hobbyists?

A

An activity or interest pursued outside ones regular occupation and engaged in primarily for pleasure
They may breed a variety of species
Does not make up their primary source of income
Welfare is often good

18
Q

animal shows

A

They usually specialise in a specific group of animals
Larger events with an open invitation
A collection of breeders from all over the world
Welfare at the shows many be compromised as it can be very stressful for the animals

19
Q

What is a small pet store?

A

A small business which sells animals and accessories to the public
Usually sole trader businesses
Limited range of products

20
Q

What is a superstore?

A

Large businesses which sell animals and accessories to the public
Usually chains and partnerships
Usually large range and variety of products
Large customer base
Regional and national

21
Q

What are wholesalers?

A

Wholesalers are large companies which mass provide stock
They have a large employment of staff that work for them
They provide goods for companies to sell
Bulk buys

22
Q

Pros of wholesalers

A

Usually have readily available supply, great for businesses
Can be cheap due to methods of keeping animals
They may provide offers
Refunds can be simple

23
Q

Cons of wholesalers

A

Animal welfare is not as high of a priority
Livestock can be of lower quality due to untrained staff, low quality of food and low standards of care
Animals can become ill
Cross contamination
Sick animals aren’t always treated

24
Q

What are animal importers

A

Animals brought into a country or through boarders from external areas
In international trade, importation and exportation are limited by quotas and the customs authority
Importing brings a wider variety of species and blood lines
Most likely to lead to the trade of wild caught animals

25
Q

Pros of importers

A

Low cost
Buy in bulk
Have the opportunity to purchase and sell exotic animals
Can support fair trade

26
Q

Cons of importers

A

Restricted supply due to quotas and availability
Stock may be carrying harmful diseases, illnesses or parasites
Returns can be difficult
Encouraged trafficking wildlife
Can be wild caught or captive farmed

27
Q

Farms

A

Bred in high numbers and sold in bulk
Quick turn around of stock
Usually specialise In one species/breed
Can protect and breed rare species

28
Q

Pros or farms

A 
Cheap to purchase
Livestock 
Sometimes have the option to view accommodations
Good variation
Readily supply of stock 
Low carbon footprint if local
29
Q

Cons of farms

A

Animals could be Damaged or ill due to being housed in crowded environments
Animal welfare could be compromised due to large populations

30
Q

What are the considerations when buying livestock?

A 
Ask the right questions e.g. health issues 
Buy from reputable places 
Quarantine all new animals 
Avoid buying bulk where possible 
Check all documents and records
Is it ethical
31
Q

What are the consequences of low quality stores?

A 
Spread of disease and parasites 
Sick and dying animals 
Aggressive and anxious animals 
Unsatisfied customers and poor reputation 
Loss in profit 
Fines or revoked licenses
32
Q

What should be considered when sourcing livestock?

A

Carbon footprint
Welfare
Cost and quality
Captive vs wild caught

33
Q

What is a carbon footprint?

A

A carbon footprint refers to greenhouse gas emissions caused by human activity or an object
It can be calculated for a product, service, person or even a country and is used to understand the impact on the climate change

34
Q

How sourcing livestock affects carbon footprints?

A 
Vehicles used for transport 
Production of animal feed and bedding 
Electrical equipment 
Paper, recipes invoices delivery notes 
Heating and lighting 
Distanced travelled 
Quantity of animals
35
Q

How to ethically source animals?

A

Ensure five animal needs are met
Conduct background checks on the supplier
Don’t buy from overcrowded suppliers
Ask if vaccinations and health records are available
Only purchase captive bred animals
Purchase animals that have short travelling distances

36
Q

Pros of sourcing captive animals

A

More used to human contact and environment
Less likely to be carrying disease and parasites
Supplier may be able to provide a history and health records
Adapted to man made environment

37
Q

Cons of sourcing captive animals

A

Irresponsible breeding leasing to deformities
Over breeding of individuals with desired traits
Poor breeding can lead to bottle neck affects
High carbon footprint
Can be expensive

38
Q

How can a pet store drive ethics?

A 
Recycle 
Reduce amount of waste product 
Know your breeders
Responsible sourcing and selling
Provide high standards of animal welfare
Use eco friendly vehicles 
Sustainable resources 
Reduce amount of packaging
39
Q

What are some methods of advertising

A 
Websites 
Posters
Leaflets
Social media 
Tv adverts 
Jingles

Level 3 extended diploma animal management (9 decks)

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