phases of quality process

Question 1

What are the key components of Quality from the Patient’s Perspective?

Answer 1

• Affordable and timely
• Safe (medical and environmental)
• Privacy
• Accessible
• Effectiveness and continuity
• Communication (Respect and concern)
• Patient satisfaction

These components highlight the expectations and needs of patients regarding quality in healthcare.

Question 2

What does Quality from the Provider’s Perspective include?

Answer 2

• Educational and technical skills
• Adequate resources
• Adequate salary and bonuses
• Healthy environment
• Opportunities for self-development

This perspective emphasizes the requirements and support needed for healthcare providers to deliver quality care.

Question 3

List the four phases of the developmental process in quality management.

Answer 3

• Quality Inspection Phase
• Quality Control Phase
• Quality Assurance Phase
• Total Quality Management (TQM) Phase

These phases outline the progression towards achieving quality in healthcare services.

Question 4

What is the main focus of the Quality Inspection Phase?

Answer 4

Investigating the final product to identify and remove defective items.

This phase is crucial for ensuring that only quality products or services reach patients.

Question 5

What is the objective of the Quality Control Phase?

Answer 5

Aiming to reduce the percentage of defects by establishing standards.

This phase ensures that services and products maintain quality within defined control limits.

Question 6

Define Quality Assurance (QA) in the context of healthcare.

Answer 6

A formal and systematic program to identify problems in health care delivery and implement activities to overcome these problems.

QA aims to eliminate substandard performance and improve the quality of care provided.

Question 7

What are the steps to assure quality in healthcare?

Answer 7

• Define Quality (Standards, norms, guidelines)
• Measure Quality (The variation in standards)
• Improve Quality (Comply with norms)

These steps are essential for establishing and maintaining quality standards in healthcare.

Question 8

What does Total Quality Management (TQM) emphasize?

Answer 8

A commitment to excellence throughout the organization.

TQM is a comprehensive approach that involves all members of the organization in the pursuit of quality.

Question 9

True or False: TQM focuses solely on customer satisfaction without the involvement of employees.

Answer 9

False

TQM requires the involvement of every member of the organization, emphasizing teamwork and employee training.

Question 10

Fill in the blank: Quality Assurance in nursing ensures adherence to _______ as mandated by nursing regulatory bodies.

Answer 10

[quality standards]

This adherence is crucial for maintaining the integrity and safety of nursing practices.

Question 11

What are some characteristics of Total Quality Management (TQM)?

Answer 11

• Based on reliable and accurate information
• Focusing on customer satisfaction
• Commitment by top management
• Provision of resources
• Involvement of every member
• Focus on teamwork and creative thinking
• Viewed as a long-term concept
• Investment in employee training
• Constant search for improvement
• Aim for preventing errors

These characteristics highlight the holistic approach of TQM towards achieving quality.